Community Options, Inc.
Posted 116 days agoVerified live 12h ago
Help Desk Analyst
Brief overview
Princeton, New Jersey, United StatesIn-person
$50k/yrStated minimum
1+ yrsMinimum
ADOffice365Multiple browsersComputer HardwareLogical troubleshootingTime managementInterpersonal skillsAttention to detailSecurity best practicesAudio / Visual systemsAndroid and iPhone supportMobile Device ManagementMAC OSPrinter managementLAN administration
About the company
Community Options, Inc.comop.org
Community Options, Inc.
Job description
Summary
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. They are now hiring a Full-Time Help Desk Analyst responsible for assisting the IT team and providing exceptional customer service.
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
- Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
- Additional tasks and responsibilities may be assigned
Skills
- Minimum one year of professional IT experience
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
- Audio / Visual experience a plus
- Experience supporting Android and iPhone, Mobile Device Management a plus
- MAC OS experience also a plus
- Working knowledge of printer management
- Experience working with LAN administration
Qualifications
Must Haves
- Minimum one year of professional IT experience
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Nice to Haves
- Audio / Visual experience a plus
- Experience supporting Android and iPhone, Mobile Device Management a plus
- MAC OS experience also a plus
- Working knowledge of printer management
- Experience working with LAN administration
Benefits
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
