SAP Key User – S/4HANA (Process & Projects)

Summary

Continental is a global manufacturer and industrial solutions provider serving automotive, industrial, and other end markets. The SAP Key User will govern, optimize, and support Sales and Distribution processes in SAP S/4HANA, serving as a bridge between business stakeholders and IT teams. The role leads process standardization, implementations, testing, training, operational support, and continuous improvement for Order-to-Cash activities.

Responsibilities

• Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns)
• Drive harmonization of SD processes across regions, plants, and distribution centers
• Ensure alignment with BA/ global templates, best practices, and compliance requirements
• Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes
• Act as the functional expert for SAP SD in S/4HANA
• Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc
• Ensure proper integration with MM, FI, and logistics processes
• Translate business requirements into SAP functional specifications
• Serve as the primary liaison between business users and SAP/IT teams
• Support workshops, fit-gap analysis, and solution validation for local and BA projects
• Lead SD workstream for local activities in S/4HANA implementations and rollouts
• Ensure proper cleansing and validation of data under the core SD elements
• Support, define and execute functions related to:
• Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
• Validate system changes to ensure alignment with business processes
• Ensure data accuracy and process stability before go-live
• Contribute and test for local/ BA process and system enhancements
• Act as a trainer and Subject Matter Expert for business users
• Develop local and BA training materials and SOPs
• Drive user adoption and best practice usage across the organization
• Provide support for SD-related issues and root cause analysis
• Identify process inefficiencies and drive improvement initiatives
• Ensure system performance and continuous optimization of sales operations
• Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP

Skills

• Bachelor's degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in SAP or SAP S/4HANA implementations or rollouts
• Proven experience in Order-to-Cash process optimization
• Proven leadership, communication, presentation, and stakeholder management skills
• Up to 50% travel required
• Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM
• 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in global or multi-site implementations
• Familiarity with data migration, system integrations, testing strategies, and change management frameworks
• SAP S/4HANA SD configuration and Fiori apps
• Integration with MM, FI, and supply chain processes
• Understanding of IDOCs, interfaces, and data flows
• Strategic Planning
• Training
• Change Management
• Problem Solving
• Conflict Resolution
• Decision Making
• Communication & Presentation Skills Process standardization and continuous improvement
• Strong ownership and accountability mindset
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting
• SAP SD or S/4HANA certification (preferred)

Qualifications

Must Haves

• Bachelor's degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in SAP or SAP S/4HANA implementations or rollouts
• Proven experience in Order-to-Cash process optimization
• Proven leadership, communication, presentation, and stakeholder management skills
• Up to 50% travel required
• Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM
• 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in global or multi-site implementations
• Familiarity with data migration, system integrations, testing strategies, and change management frameworks
• SAP S/4HANA SD configuration and Fiori apps
• Integration with MM, FI, and supply chain processes
• Understanding of IDOCs, interfaces, and data flows
• Strategic Planning
• Training
• Change Management
• Problem Solving
• Conflict Resolution
• Decision Making
• Communication & Presentation Skills Process standardization and continuous improvement
• Strong ownership and accountability mindset
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting

Nice to Haves

• SAP SD or S/4HANA certification (preferred)

Benefits

• Hybrid work arrangement: 3 days a week at any ContiTech site in the US
• Paid Time Off
• Tuition Assistance
• Employee Discounts
• Employer 401(k) Match
• Competitive Bonus Programs
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional