Remote Engineer

Summary

Coretelligent is a leading IT services provider founded in 2006, headquartered in Needham, MA. They are seeking a Remote Engineer to provide customer support, troubleshoot hardware and software issues, and perform desktop/laptop configurations while ensuring exceptional client service.

Responsibilities

• Respond to customer trouble tickets or emails
• Provide remote diagnostics and take corrective action as defined by Coretelligent’s SLA
• Troubleshoot diverse range of hardware and software
• Perform repairs to hardware to resolve defects
• Collaborate with fellow team members to solve challenging issues
• Build/Rebuild and configure new Laptops and Desktops for various clients per the client specific build process
• Extensive user desktop support experience with Windows XP through Windows 7
• Troubleshoot local PC connectivity issues, application issues, hardware issues, etc
• Support Windows Active Directory networks 2003/2008 with DHCP, DNS, OUs, and Group Policies in small to medium businesses consisting of one or more sites
• Troubleshoot various connectivity issues from the PC to a server or the internet
• Ability to troubleshoot tcp/ip and network printers and relevant network queues
• Troubleshoot first-level network (LAN/WLAN) connectivity issues (DHCP, DNS, WINS)

Skills

• 1-2 Years' experience in a customer oriented support environment
• Respond to customer trouble tickets or emails
• Provide remote diagnostics and take corrective action as defined by Coretelligent's SLA
• Troubleshoot diverse range of hardware and software
• Perform repairs to hardware to resolve defects
• Knowledge of protocols for all equipment and other vendors' products
• Collaborate with fellow team members to solve challenging issues
• Build/Rebuild and configure new Laptops and Desktops for various clients per the client specific build process
• Extensive user desktop support experience with Windows XP through Windows 7
• Troubleshoot local PC connectivity issues, application issues (Microsoft Office 2003/2007/2010 required), hardware issues
• Support Windows Active Directory networks 2003/2008 with DHCP, DNS, OUs, and Group Policies in small to medium businesses consisting of one or more sites
• Troubleshoot various connectivity issues from the PC to a server or the internet
• Ability to troubleshoot tcp/ip and network printers and relevant network queues
• Troubleshoot first-level network (LAN/WLAN) connectivity issues (DHCP, DNS, WINS)
• Knowledge of MS Office/Outlook 2003, 2007, 2010, 2011 for Mac (Expertise)
• Knowledge of MS Windows, XP, Vista, 7 (Expertise)
• Knowledge of DHCP, DNS, Active Sync (Expertise)
• Knowledge of Network Printing & Multi-Function Devices (Expertise)
• Knowledge of Corporate antivirus/antimalware (Sophos, Symantec, AVG)
• Knowledge of Disk imaging and recovery products (Ghost, Acronis, Ontrack, etc.)
• Knowledge of Mobile Devices (Android, Apple, Blackberry)
• Knowledge of Apple, Dell, HP, Lenovo (Desktops, Laptops, Tablets, Servers and their peripherals)
• Knowledge of VPN Clients (Cisco, Sonicwall)
• MacOS experience a strong plus
• Basic Knowledge of MS Windows Server 2003, 2008, 2008 R2
• Basic Knowledge of Active Directory, Group Policy, Batch Scripting, Local & Roaming User Profiles
• Basic Knowledge of Citrix & Terminal Services

Qualifications

Must Haves

• 1-2 Years' experience in a customer oriented support environment
• Respond to customer trouble tickets or emails
• Provide remote diagnostics and take corrective action as defined by Coretelligent's SLA
• Troubleshoot diverse range of hardware and software
• Perform repairs to hardware to resolve defects
• Knowledge of protocols for all equipment and other vendors' products
• Collaborate with fellow team members to solve challenging issues
• Build/Rebuild and configure new Laptops and Desktops for various clients per the client specific build process
• Extensive user desktop support experience with Windows XP through Windows 7
• Troubleshoot local PC connectivity issues, application issues (Microsoft Office 2003/2007/2010 required), hardware issues
• Support Windows Active Directory networks 2003/2008 with DHCP, DNS, OUs, and Group Policies in small to medium businesses consisting of one or more sites
• Troubleshoot various connectivity issues from the PC to a server or the internet
• Ability to troubleshoot tcp/ip and network printers and relevant network queues
• Troubleshoot first-level network (LAN/WLAN) connectivity issues (DHCP, DNS, WINS)
• Knowledge of MS Office/Outlook 2003, 2007, 2010, 2011 for Mac (Expertise)
• Knowledge of MS Windows, XP, Vista, 7 (Expertise)
• Knowledge of DHCP, DNS, Active Sync (Expertise)
• Knowledge of Network Printing & Multi-Function Devices (Expertise)
• Knowledge of Corporate antivirus/antimalware (Sophos, Symantec, AVG)
• Knowledge of Disk imaging and recovery products (Ghost, Acronis, Ontrack, etc.)
• Knowledge of Mobile Devices (Android, Apple, Blackberry)
• Knowledge of Apple, Dell, HP, Lenovo (Desktops, Laptops, Tablets, Servers and their peripherals)
• Knowledge of VPN Clients (Cisco, Sonicwall)

Nice to Haves

• MacOS experience a strong plus
• Basic Knowledge of MS Windows Server 2003, 2008, 2008 R2
• Basic Knowledge of Active Directory, Group Policy, Batch Scripting, Local & Roaming User Profiles
• Basic Knowledge of Citrix & Terminal Services

Benefits

• Competitive compensation
• A comprehensive benefits package, including medical and dental insurance and 401k