Summary
Cosmo Appliances is a fast-growing provider of modern, affordable luxury kitchen appliances. They are seeking an experienced Product Manager to lead product planning and marketing, managing the product lifecycle from concept to launch while ensuring customer needs are prioritized and met.
Responsibilities
- Take ownership of the Cosmo product line and make data-driven decisions
- Develop product manuals, packaging artwork, carton and product labels, and ensure consistent logo placement across all materials
- Collaborate with marketing teams to ensure accurate and compelling online product representation
- Support customer service and after-sales teams by addressing questions about product issues, defects, or improvement areas and relaying inquiries to overseas factories
- Communicate extensively with overseas factories regarding new product development, updates, and improvements
- Review and test product samples to evaluate new developments and market fit
- Analyze product defects, generate detailed reports, and provide actionable insights to management for quality improvements
- Other duties may be assigned
Skills
- High School diploma or equivalent, required
- Minimum of 2 year of customer service/customer relations experience
- Technologically/Mechanically savvy
- Written and Oral Communication Skills
- Detail-Oriented
- Excellent Organizational and Problem-Solving skills
- Proficiency in English (Bilingual is a plus)
- Proficiency in Microsoft Word, Excel (plus)
- Industry experience (plus but not required)
- Proficiency in Microsoft Word, Excel (plus)
- Bilingual is a plus
Qualifications
Must Haves
- High School diploma or equivalent, required
- Minimum of 2 year of customer service/customer relations experience
- Technologically/Mechanically savvy
- Written and Oral Communication Skills
- Detail-Oriented
- Excellent Organizational and Problem-Solving skills
- Proficiency in English (Bilingual is a plus)
- Proficiency in Microsoft Word, Excel (plus)
Nice to Haves
- Industry experience (plus but not required)
- Proficiency in Microsoft Word, Excel (plus)
- Bilingual is a plus
Benefits
- Training and Development
- 401(k)
- Employee discounts
- Health insurance
- Paid time off