Forward Deployed Engineer

Summary

Coval is a company focused on advanced voice AI agents, and they are seeking a Forward Deployed Engineer to bridge the gap between their product and customers. The role involves writing code, shaping evaluation strategies, and advocating for customer needs in product development.

Responsibilities

• Build bridges. We call them that internally: the integrations, connectors, and quality-of-life features that make Coval click for a specific customer or use case. You'll ship fast, validate whether it belongs in the core product, and move on
• Hunt for friction. You're in the product every day alongside customers. You'll find the sharp edges before anyone else and either fix them yourself or work with engineering to eliminate them
• Shape the product roadmap. You're the closest person to real customer needs. You'll translate what you see into what we build. Not by writing tickets, but by forming opinions and advocating for them with prototypes and data
• Be a voice AI evaluation expert. You'll develop opinionated eval strategies, learn from the teams building production-grade agents, and bring that knowledge back into the platform
• The balance shifts depending on the account. Some are deeply technical and you'll be writing code daily; others need strategic guidance on how to evaluate their agents. You'll do both

Skills

• You write code in Python and/or TypeScript
• You're comfortable working across APIs, integrations, and customer-facing technical problems
• You get energy from customers
• You can zoom in on a specific technical problem and zoom back out to see how it fits the bigger picture
• You move fast but you know the difference between a smart experiment and technical debt that'll haunt you
• You're curious about voice AI and evaluation, or you're the kind of person who gets obsessive about whatever domain you land in

Qualifications

Must Haves

• You write code in Python and/or TypeScript
• You're comfortable working across APIs, integrations, and customer-facing technical problems
• You get energy from customers
• You can zoom in on a specific technical problem and zoom back out to see how it fits the bigger picture
• You move fast but you know the difference between a smart experiment and technical debt that'll haunt you
• You're curious about voice AI and evaluation, or you're the kind of person who gets obsessive about whatever domain you land in