Associate Product Manager

Summary

CrackaJack Digital Solutions is a company that empowers small to mid-sized businesses through digital transformation and specialized IT security and compliance services. The Associate Product Manager role supports the planning, coordination, and continuous improvement of client digital transformation and security engagements. Responsibilities include managing project execution, translating client requirements, facilitating agile processes, and contributing to product and offering improvements across multiple practice areas.

Responsibilities

• Support senior PMs and delivery leads in planning, scoping, and executing client digital transformation projects
• Translate client requirements into user stories, epics, and technical specifications for engineering teams
• Maintain and track roadmaps, backlogs, sprints, and delivery timelines across distributed teams
• Facilitate stand-ups, sprint planning, retrospectives, and status updates
• Identify risks, blockers, and scope changes early, and escalate appropriately
• Prepare client-facing status reports, project documentation, and presentations
• Gather and synthesize feedback from clients and delivery teams after engagements, and turn it into concrete recommendations for improving how our GRC, IAM, PenTest, Cybersecurity, and Managed IT offerings are scoped and packaged
• Contribute to defining offering documentation scope, deliverables, target client profile, and delivery timelines — for at least one or two practice areas
• Conduct light competitive and market research on how comparable IT/security consultancies package similar services, and bring back actionable input for practice leads
• Help prioritize a simple backlog of offering and process improvements, working with practice leads across GRC, IAM, PenTest, Cybersecurity, and Managed IT

Skills

• 1–3 years of experience in a product management, project coordination, business analyst, or related delivery role (internships and equivalent experience considered)
• Basic understanding of software development lifecycles (Agile/Scrum preferred)
• Strong organizational skills and comfort managing multiple workstreams simultaneously
• Clear written and verbal communication skills, with comfort presenting to clients and stakeholders
• Analytical mindset comfortable doing light market/competitive research and turning client feedback into clear recommendations
• Ability to work effectively across time zones with distributed, global teams
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience
• Exposure to GRC, IAM, cybersecurity, or data privacy concepts, or compliance frameworks (SOC 2, ISO 27001, NIST, HIPAA, GDPR)
• Experience working with or supporting cloud infrastructure or web/mobile development projects
• Prior experience in an IT consulting or professional services environment
• Familiarity with tools such as Jira, Confluence, Asana, Notion, or similar

Qualifications

Must Haves

• 1–3 years of experience in a product management, project coordination, business analyst, or related delivery role (internships and equivalent experience considered)
• Basic understanding of software development lifecycles (Agile/Scrum preferred)
• Strong organizational skills and comfort managing multiple workstreams simultaneously
• Clear written and verbal communication skills, with comfort presenting to clients and stakeholders
• Analytical mindset comfortable doing light market/competitive research and turning client feedback into clear recommendations
• Ability to work effectively across time zones with distributed, global teams
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience

Nice to Haves

• Exposure to GRC, IAM, cybersecurity, or data privacy concepts, or compliance frameworks (SOC 2, ISO 27001, NIST, HIPAA, GDPR)
• Experience working with or supporting cloud infrastructure or web/mobile development projects
• Prior experience in an IT consulting or professional services environment
• Familiarity with tools such as Jira, Confluence, Asana, Notion, or similar

Benefits

• Mentorship from company leadership, including our Co-Founder & Managing Director and VP of Global Talent Services
• Direct visibility into and mentorship from company leadership
• Exposure to a broad range of cutting-edge domains: GRC, IAM, penetration testing, data privacy, cloud infrastructure, and AI consulting
• Build core PM fundamentals (backlog management, sprint execution, stakeholder communication) while also getting real input into product/offering decisions not just coordination work