Customer Success Manager - (US&Canada)

Summary

Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core. The Customer Success Manager will build strategic customer relationships across the US and Canada, advise stakeholders, oversee implementation delivery, drive value realization, and grow customer portfolios through retention and expansion.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI
• Grow customer's portfolio through zero churn and active cross and up-sales

Skills

• 3+ years of experience working with global segment customers (preferably North America region)
• Fluent in English — both verbal and written with executive-level communication
• Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software
• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners
• Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software
• Strong Customer-Centric Communication and Presentations Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills

Qualifications

Must Haves

• 3+ years of experience working with global segment customers (preferably North America region)
• Fluent in English — both verbal and written with executive-level communication
• Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software
• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners
• Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software
• Strong Customer-Centric Communication and Presentations Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills

Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• A company culture that embraces new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits designed to support you and your family; the exact package may vary depending on your country of residence and employment type.