Senior Forward Deployed Engineer (AI Agent)

Summary

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Senior Forward Deployed Engineer will develop and deploy AI agents that solve practical problems for customers, ensuring high-impact deployments and continuous improvement of the AI platform.

Responsibilities

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
• Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
• Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
• Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
• Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
• Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning

Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering
• Proficiency in Python and Golang, with the ability to write clean, efficient code
• Familiarity with AI/ML concepts
• Hands-on experience with large language models (LLMs), and prompt engineering techniques
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)
• Hands-on experience of building AI agent systems
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
• Excellent communication and project management skills
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
• You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions

Qualifications

Must Haves

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering
• Proficiency in Python and Golang, with the ability to write clean, efficient code
• Familiarity with AI/ML concepts
• Hands-on experience with large language models (LLMs), and prompt engineering techniques
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)
• Hands-on experience of building AI agent systems
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
• Excellent communication and project management skills
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
• You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees
• Annual Bonus
• Offers Equity