Installation Manager

Summary

Curative is building an employer-based health insurance plan designed to make healthcare more accessible. The Installation Manager supports new and renewal business sales by managing post-sale implementation, completing setup milestones, assisting with enrollment and contracting, and handling group and broker escalations for active clients.

Responsibilities

• Efficiently escalate and close group and member concerns and issues that are brought to our attention via the broker or group while tracking and trending such concerns and issues
• Providing support to the Account Executives throughout the implementation process including but not limited to:
• Discovery to gather all new client implementation requirements
• Ensure that all parties are up to date on implementation status and have clear actions for the next check-in that are aligned with onboarding success
• Ensuring all group documents are completed accurately and received timely
• Supporting enrollment meetings both virtually and on site as a back up to the account executive as needed
• Updating group and broker information company client management systems
• Additional enrollment, eligibility, and contracting support as needed
• Serving as a subject matter expert for Curative Health Plan benefits, implementation processes and procedures
• Develop proficiency in ENav enrollment platform and EDI enrollments
• Nurture long term relationships with internal and external stakeholders
• Performas other duties as assigned

Skills

• Possess the ability to adapt quickly in a fast-paced, ever-changing environment
• Knowledge of state specific Health Plan Benefits
• Detailed oriented with experience with CRM systems
• Proficient in Microsoft Office Suite, Google Workspace and Adobe
• Fluent in spoken and written English
• Possess excellent diplomacy and people skills
• 3 years' experience in Health Plan Sales, Benefit Counselling or Account Management
• Excellent, professional verbal and written communication skills
• Remote position
• Must have password protected, stable high speed internet access - stipend will be provided
• Must have a quiet place, with no distractions to perform duties for work from home
• Work location MUST be secure and private to maintain HIPAA compliance for work from home
• While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear
• The employee is frequently required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• For this position the percentage of expected Travel is: 0% of the time
• Spanish bilingual
• Bilingual in English and Spanish

Qualifications

Must Haves

• Possess the ability to adapt quickly in a fast-paced, ever-changing environment
• Knowledge of state specific Health Plan Benefits
• Detailed oriented with experience with CRM systems
• Proficient in Microsoft Office Suite, Google Workspace and Adobe
• Fluent in spoken and written English
• Possess excellent diplomacy and people skills
• 3 years' experience in Health Plan Sales, Benefit Counselling or Account Management
• Excellent, professional verbal and written communication skills
• Remote position
• Must have password protected, stable high speed internet access - stipend will be provided
• Must have a quiet place, with no distractions to perform duties for work from home
• Work location MUST be secure and private to maintain HIPAA compliance for work from home
• While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear
• The employee is frequently required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• For this position the percentage of expected Travel is: 0% of the time

Nice to Haves

• Spanish bilingual
• Bilingual in English and Spanish

Benefits

• Remote position
• Stipend for password-protected, stable high-speed internet access
• Office equipment will be supplied including: PC, monitor, keyboard, mouse, headset
• Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
• $0 copays and $0 deductibles (with completion of our Baseline Visit)
• Preventive and primary care built in
• Mental health support
• One-on-one care navigation
• Chronic condition programs (diabetes, weight, hypertension)
• Maternity and family planning support
• 24/7/365 Curative Telehealth
• Pharmacy benefits
• Comprehensive dental and vision coverage
• Employer-provided life and disability coverage with additional supplemental options
• Flexible spending accounts
• Generous PTO policy plus 11 paid annual company holidays
• 401K for full-time employees
• Generous Up to 8–12 weeks paid parental leave, based on role eligibility.