Cursor
Verified live 2d ago
Technical Support Engineer
Brief overview
United StatesIn-person
Technical supportSoftware engineeringDebuggingSoftware development workflowsIDEsLLMsBuilding with AICommunication skillsProblem-solvingDocumentationInternal tool developmentAutomation
About the company
Cursorcursor.com
Cursor is an AI coding agent built to help developers build ambitious software faster. Its agents turn ideas into code and accelerate development by taking on end-to-end tasks.
Job description
Summary
Cursor is on a mission to automate coding by building the best tools for professional programmers. They are seeking a Technical Support Engineer to provide technical support, debug issues, and collaborate with product and engineering teams to enhance customer interactions and support operations.
Responsibilities
- Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions
- Debug, reproduce, and troubleshoot software bugs and usability problems
- Design and build internal tools and automations to scale support operations
- Represent Anysphere in technical conversations with enterprise users and developers
- Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap
- Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates
Skills
- Experience in technical support, software engineering, or a related technical role
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI
- Strong debugging skills and a passion for digging deep into technical problems
- Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences
- Self-starter with curiosity, creativity, and a bias for action
Qualifications
Must Haves
- Experience in technical support, software engineering, or a related technical role
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI
- Strong debugging skills and a passion for digging deep into technical problems
- Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences
- Self-starter with curiosity, creativity, and a bias for action
