CyberProof
Posted 141 days agoVerified live 1d ago
Field Technician
Brief overview
CaliforniaHybrid
UndergradOr in progress
$56k–$84k/yrStated range
2+ yrsMinimum
Diagnostic tools and software proficiencyCustomer service skillsProblem-solving skillsVerbal and written communication skillsTask and time managementIndependent work capabilityTechnical troubleshootingDocumentation and record keeping
About the company
CyberProofcyberproof.com
CyberProof is a security services company that intelligently manages your incident detection and response requirements.
Job description
Summary
UST is a mission-driven company that transforms lives through technology and is seeking a talented Field Technician to join their team. The Field Technician will be responsible for installing, maintaining, and repairing various technical equipment and systems, while also providing effective communication and documentation of their work.
Responsibilities
- Install, maintain, and repair a variety of technical equipment and systems, including but not limited to: computer networks, servers, and other IT systems
- Diagnose and troubleshoot technical problems and provide solutions in a timely and professional manner
- Communicate effectively with customers and other stakeholders, including technical and non-technical personnel
- Document all work performed and maintain accurate records of customer interactions and equipment history
- Maintain a high level of professionalism and technical knowledge through ongoing training and development
Skills
- Experience working in a field service technician role
- Certification in relevant technical fields
- Proficiency with diagnostic tools and software
- Strong customer service skills
- Experience with specific industry equipment or technologies
- Ability to manage multiple tasks and prioritize effectively
- Excellent communication and interpersonal skills
- Willingness to travel extensively as part of the job
- A bachelor's degree in computer science, information technology, or a related field
- 2+ years of experience in a technical support role, with experience in installation, maintenance, and repair of IT systems
- Strong problem-solving skills and the ability to work independently in a fast-paced environment
- Excellent verbal and written communication skills
- A valid driver's license and a clean driving record
Qualifications
Must Haves
- Experience working in a field service technician role
- Certification in relevant technical fields
- Proficiency with diagnostic tools and software
- Strong customer service skills
- Experience with specific industry equipment or technologies
- Ability to manage multiple tasks and prioritize effectively
- Excellent communication and interpersonal skills
- Willingness to travel extensively as part of the job
- A bachelor's degree in computer science, information technology, or a related field
- 2+ years of experience in a technical support role, with experience in installation, maintenance, and repair of IT systems
- Strong problem-solving skills and the ability to work independently in a fast-paced environment
- Excellent verbal and written communication skills
- A valid driver's license and a clean driving record
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
- Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- 10 paid holidays
- Are eligible for paid bereavement leave and jury duty
- Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- They and their dependents residing in the US are eligible for medical, dental, and vision insurance
- Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
- Regular employees may purchase additional voluntary short-term disability benefits
- Participate in a Health Savings Account (HSA)
- Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
- Benefits offerings vary in Puerto Rico
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Part-time employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Full-time temporary employees are eligible to participate in the Company’s 401(k) program with employer matching
- Full-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurance
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
