Technical Program Manager (Firmware)

Summary

UST is a technology services company that delivers technology-driven solutions and supports clients through innovation and agility. The company is seeking a Technical Program Manager to lead cross-functional hardware and firmware programs, manage schedules and risks, coordinate NPI and lifecycle activities, and drive firmware readiness, diagnostics, and technical issue resolution.

Responsibilities

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
• Own program schedules, deliverables, dependencies, risks, and executive reporting
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution. Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership

Skills

• Bachelor´s or in Computer Engineering, Electrical Engineering, Computer Science, or related field
• 5+ years of experience in the following areas:
• Managing complex hardware, firmware, or cloud system programs
• Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
• NPI processes including EVT, DVT, PVT builds and manufacturing readiness
• Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows
• Cloud telemetry, remote diagnostics, and field data trend analysis
• Program management, cross-functional leadership, and stakeholder communication skills
• Technical triage, root-cause analysis, and data-driven decision-making
• Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
• PMP, Scrum, or formal program management certification

Qualifications

Must Haves

• Bachelor´s or in Computer Engineering, Electrical Engineering, Computer Science, or related field
• 5+ years of experience in the following areas:
• Managing complex hardware, firmware, or cloud system programs
• Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
• NPI processes including EVT, DVT, PVT builds and manufacturing readiness
• Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows
• Cloud telemetry, remote diagnostics, and field data trend analysis
• Program management, cross-functional leadership, and stakeholder communication skills
• Technical triage, root-cause analysis, and data-driven decision-making

Nice to Haves

• Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
• PMP, Scrum, or formal program management certification

Benefits

• Eleven (11) paid holidays
• Two (2) weeks of paid vacation per year
• Eligible for health insurance
• Eligible for dental insurance
• Eligible for disability insurance
• Eligible for life insurance