Customer Learning Solutions Specialist - Americas

Summary

Cytiva provides solutions for life sciences, diagnostics, biotechnology, and human health. The Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education portfolio by engaging customers, enabling customer-facing teams, supporting learning opportunities, and generating insights to improve the learning experience.

Responsibilities

• Customer education expertise & enablement: Serve as the regional expert on Cytiva’s customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions
• Customer engagement & adoption: Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle
• Support strategic learning opportunities: Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping and learning-related customer engagements
• Customer insight & continuous improvement: Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience
• Cross-functional collaboration: Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure consistent and effective customer learning experience

Skills

• • 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role
• • 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry
• • 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users
• • 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions
• • Ability to travel globally 50% of time
• • Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions
• • Experience supporting product launches or commercial enablement activities
• • Knowledge of adult learning principles and learning program design

Qualifications

Must Haves

• • 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role
• • 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry
• • 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users
• • 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions
• • Ability to travel globally 50% of time

Nice to Haves

• • Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions
• • Experience supporting product launches or commercial enablement activities
• • Knowledge of adult learning principles and learning program design

Benefits

• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• This job is also eligible for bonus/incentive pay.
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees