Enterprise Systems Analyst (Level I, II, or III)

Summary

Del Mar College is a higher education institution seeking an Enterprise Systems Analyst to support the administration, implementation, and continuous improvement of enterprise business systems. The role analyzes business processes, configures workflows and integrations, supports reporting and analytics, and provides system guidance and training to faculty and staff.

Responsibilities

• Administer and configure NeoEd modules (recruiting, onboarding, performance, learning, eForms)
• Administer and configure Ellucian Experience platform
• Maintain and configure SharePoint and Adobe Sign solutions
• Manage system configurations, workflows, permissions, and upgrades
• Analyze academic and administrative processes for efficiency improvements
• Identify gaps and recommend system-based solutions
• Support redesign of workflows aligned to institutional goals
• Support system integrations
• Develop Power Automate workflows
• Manage identity lifecycle processes
• Collaborate with administrative departments
• Gather and translate business requirements into system configurations
• Support system adoption and provide advanced guidance
• Support reporting for administrative processes
• Provide insights for decision-making
• Develop SOP’s and documentation
• Provide training to faculty and staff on systems and processes
• Assist with implementation of new modules, features, and systems
• Evaluate new tools to enhance business operations
• Work with vendors on troubleshooting and enhancements
• Support governance committees and institutional initiatives
• Perform other duties as assigned

Skills

• Knowledge is acquired through the attainment of a Bachelor's degree and one (1) year of experience OR Associate's degree and three (3) years of experience
• Knowledge is acquired through the attainment of a Bachelor's degree and three (3) years of experience OR Associate's degree and five (5) years of experience
• Knowledge is acquired through the attainment of a Bachelor's degree and five (5) years of experience OR Associate's degree and seven (7) years of experience
• Administration of enterprise business systems (NeoEd, Ellucian Experience, or similar)
• Business process analysis and continuous improvement
• Workflow automation using Power Automate or similar tools
• SharePoint-based solutions (forms, lists, document workflows)
• Identity and access management (Entra ID, provisioning)
• System integrations, APIs, and data flows
• Troubleshooting complex technical and data issues
• Strong documentation and communication skills
• Ability to manage multiple priorities and projects
• Experience with ERP/SIS platforms (e.g., Colleague)
• NeoEd modules experience (recruiting, onboarding, performance, learning, eForms)
• Knowledge of Ellucian Experience (forms and workflow automation)
• Adobe Sign or similar e-signature tools
• Microsoft 365 administration experience
• Higher education administrative processes knowledge
• Vendor coordination experience
• Reporting and analytics experience
• Familiarity with accessibility and compliance standards

Qualifications

Must Haves

• Knowledge is acquired through the attainment of a Bachelor's degree and one (1) year of experience OR Associate's degree and three (3) years of experience
• Knowledge is acquired through the attainment of a Bachelor's degree and three (3) years of experience OR Associate's degree and five (5) years of experience
• Knowledge is acquired through the attainment of a Bachelor's degree and five (5) years of experience OR Associate's degree and seven (7) years of experience
• Administration of enterprise business systems (NeoEd, Ellucian Experience, or similar)
• Business process analysis and continuous improvement
• Workflow automation using Power Automate or similar tools
• SharePoint-based solutions (forms, lists, document workflows)
• Identity and access management (Entra ID, provisioning)
• System integrations, APIs, and data flows
• Troubleshooting complex technical and data issues
• Strong documentation and communication skills
• Ability to manage multiple priorities and projects

Nice to Haves

• Experience with ERP/SIS platforms (e.g., Colleague)
• NeoEd modules experience (recruiting, onboarding, performance, learning, eForms)
• Knowledge of Ellucian Experience (forms and workflow automation)
• Adobe Sign or similar e-signature tools
• Microsoft 365 administration experience
• Higher education administrative processes knowledge
• Vendor coordination experience
• Reporting and analytics experience
• Familiarity with accessibility and compliance standards

Benefits

• This position is eligible for remote work in the state of Texas, preferably in the South Texas Region.
• Travel and lodging expenses will be provided by Del Mar College for staff required to travel onsite.
• Computer device, mobile hotspot, and other equipment, software, and resources necessary to perform job duties will be provided.
• Mobile/cellular phone may be issued to employees upon request and supervisor approval.
• All employees are encouraged to actively participate in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen the College’s ability to serve its students and community.