Operations Business Applications Support

Summary

DHL eCommerce is a logistics company seeking an Operations Business Applications Support professional to serve as a liaison between Operations and IT. The role supports application enhancements and operational technology implementations through testing, defect management, documentation, training, deployment support, and stakeholder collaboration.

Responsibilities

• Develop and execute test scripts, test cases, and user stories
• Conduct Business Acceptance Testing (BAT) in lab and field environments
• Document testing results and defects using Jira or other development tracking tools
• Research and assist with production issue resolution
• Coordinate and support application deployments, both remotely and onsite with Distribution Centers
• Understand and communicate business impacts related to new functionality, user stories, and defects
• Manage Jira epics, user stories, and defects throughout sprint cycles
• Maintain and manage the team's knowledge base and testing/training documentation
• Develop and document workflows for current and future business processes
• Collaborate with business and IT stakeholders to gather requirements and support solution design
• Create functional requirements documents, use cases, interface designs, and other project documentation
• Recommend system enhancements to improve functionality, efficiency, and user experience
• Develop and deliver training materials and end-user support as needed
• Assist application support and operations teams with ongoing business initiatives
• Perform other related duties as required

Skills

• Bachelor's degree in Business Administration, Management, Information Technology, or equivalent related work experience required
• Working knowledge of Microsoft Office and SQL Developer required
• Knowledge of software testing principles, methodologies, tools, and processes required
• Excellent organizational, written, and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to adapt quickly in a fast-paced and changing environment
• Ability to manage multiple priorities and projects simultaneously
• Self-motivated, proactive, and detail-oriented
• Physical demands are consistent with a professional office setting
• Regular sitting at workstation for 25 – 75% of the work shift
• Frequent standing and walking
• Travel required (up to 15%)
• To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future
• 1-2 years of related experience preferred
• Experience supporting development and testing cycles for operational systems preferred
• Technical and IT background preferred
• Shipping and logistics industry experience preferred

Qualifications

Must Haves

• Bachelor's degree in Business Administration, Management, Information Technology, or equivalent related work experience required
• Working knowledge of Microsoft Office and SQL Developer required
• Knowledge of software testing principles, methodologies, tools, and processes required
• Excellent organizational, written, and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to adapt quickly in a fast-paced and changing environment
• Ability to manage multiple priorities and projects simultaneously
• Self-motivated, proactive, and detail-oriented
• Physical demands are consistent with a professional office setting
• Regular sitting at workstation for 25 – 75% of the work shift
• Frequent standing and walking
• Travel required (up to 15%)
• To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future

Nice to Haves

• 1-2 years of related experience preferred
• Experience supporting development and testing cycles for operational systems preferred
• Technical and IT background preferred
• Shipping and logistics industry experience preferred

Benefits

• Remote position based near Avenel, NJ (EWR) or Whittier, CA (LAX)
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance