IT Operations Engineer

Summary

Dice is seeking an experienced IT Operations Engineer to support enterprise infrastructure for a high-profile organization in the professional sports industry. The role focuses on hands-on monitoring, troubleshooting, administration, patching, virtualization, backups, networking, security remediation, and incident response during an overnight shift.

Responsibilities

• Monitor network circuits and coordinate with service providers to troubleshoot outages and performance issues
• Troubleshoot Cisco network switches at Layer 1 and Layer 2 using Cisco CLI
• Troubleshoot wireless access points and connectivity issues
• Administer and maintain Windows Server environments
• Manage server patching through WSUS
• Apply security patches and perform vulnerability remediation across servers and network infrastructure
• Perform registry modifications and other remediation activities when required to address vulnerabilities
• Manage virtual machines through VMware vCenter
• Perform and validate backups using Rubrik or similar enterprise backup platforms
• Monitor infrastructure health, availability, and alerts through SolarWinds
• Perform Active Directory administration and basic troubleshooting
• Communicate technical issues, business impact, and resolution steps to business stakeholders
• Provide detailed shift handoffs to ensure continuity between teams
• Document incidents, troubleshooting steps, and resolutions
• Manage multiple concurrent tasks and prioritize issues based on business impact
• Support technology infrastructure during scheduled games and other high-priority events

Skills

• Professional experience supporting IT infrastructure in an enterprise environment
• Hands-on experience troubleshooting Cisco network switches using CLI
• Strong understanding of Layer 1 and Layer 2 networking
• Experience monitoring network circuits and working with external vendors to resolve connectivity issues
• Experience troubleshooting wireless access points
• Windows Server administration, maintenance, and troubleshooting
• Experience using WSUS for enterprise patch management
• Experience with vulnerability remediation and security patching
• VMware vCenter experience for virtual machine administration
• Experience with enterprise backup solutions such as Rubrik
• Active Directory administration and troubleshooting experience
• Experience with SolarWinds or similar infrastructure monitoring platforms
• Strong communication and documentation skills
• Ability to prioritize and manage multiple issues during an overnight shift
• Ability to work Friday through Tuesday from 11:00 PM - 8:00 AM
• Applicants must be currently authorized to work in the US on a full-time basis now and in the future
• Associate's or Bachelor's degree in IT, Computer Science, or a related field
• Cisco networking experience
• CCNA, Network+, or CompTIA A+ certification
• Experience supporting mission-critical or high-availability environments
• Experience working in professional sports, entertainment, hospitality, or other live-event environments
• Experience with enterprise backup and disaster recovery solutions
• Strong understanding of Windows infrastructure and Active Directory
• Experience with network monitoring and alerting platforms
• Familiarity with security and vulnerability management tools
• Strong incident response and troubleshooting skills

Qualifications

Must Haves

• Professional experience supporting IT infrastructure in an enterprise environment
• Hands-on experience troubleshooting Cisco network switches using CLI
• Strong understanding of Layer 1 and Layer 2 networking
• Experience monitoring network circuits and working with external vendors to resolve connectivity issues
• Experience troubleshooting wireless access points
• Windows Server administration, maintenance, and troubleshooting
• Experience using WSUS for enterprise patch management
• Experience with vulnerability remediation and security patching
• VMware vCenter experience for virtual machine administration
• Experience with enterprise backup solutions such as Rubrik
• Active Directory administration and troubleshooting experience
• Experience with SolarWinds or similar infrastructure monitoring platforms
• Strong communication and documentation skills
• Ability to prioritize and manage multiple issues during an overnight shift
• Ability to work Friday through Tuesday from 11:00 PM - 8:00 AM
• Applicants must be currently authorized to work in the US on a full-time basis now and in the future

Nice to Haves

• Associate's or Bachelor's degree in IT, Computer Science, or a related field
• Cisco networking experience
• CCNA, Network+, or CompTIA A+ certification
• Experience supporting mission-critical or high-availability environments
• Experience working in professional sports, entertainment, hospitality, or other live-event environments
• Experience with enterprise backup and disaster recovery solutions
• Strong understanding of Windows infrastructure and Active Directory
• Experience with network monitoring and alerting platforms
• Familiarity with security and vulnerability management tools
• Strong incident response and troubleshooting skills

Benefits

• Fully remote work environment
• Consistent Friday-Tuesday overnight schedule
• Opportunity to support technology for a major professional sports organization
• Hands-on experience with enterprise-class infrastructure
• Exposure to networking, servers, virtualization, backups, monitoring, and security technologies
• Professional development and growth opportunities
• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k)
• Professional Development Opportunities
• Competitive Benefits Package