Storage & Backup Engineer

Summary

Mizuho is a global financial services company providing corporate and investment banking services. The Storage & Backup Engineer supports day-to-day enterprise storage and data protection operations, including incident remediation, platform administration, backup and recovery, upgrades, monitoring, documentation, and disaster recovery activities.

Responsibilities

• Support remediation of storage and backup incidents including outages, degraded performance, failed backups, replication issues, and data access issues
• Participate in incident bridges and assist with troubleshooting across storage, backup, compute, virtualization, network, and application teams
• Perform initial triage, evidence gathering, log review, and escalation for production-impacting issues
• Assist with root cause analysis and document corrective actions to reduce repeat incidents
• Monitor platform health and respond to alerts, failed jobs, capacity thresholds, and service-impacting conditions
• Maintain and follow operational runbooks, escalation paths, and recovery procedures
• Administer and support storage platforms including NetApp ONTAP, Pure Storage FlashArray, Dell PowerStore, HPE Allatra, and IBM Storwize / FlashSystem
• Perform routine storage provisioning, volume and LUN management, capacity expansion, mapping, masking, and decommissioning activities
• Support NAS services including CIFS/SMB shares, NFS exports, permissions coordination, and access troubleshooting
• Assist with replication, availability, and resiliency activities across supported storage platforms
• Review capacity, performance, and health metrics to identify risks and support proactive remediation
• Support SAN and NAS connectivity across enterprise infrastructure environments
• Assist with Fibre Channel zoning, host connectivity, multipathing validation, and storage presentation troubleshooting
• Work with compute, virtualization, and network teams to resolve connectivity, latency, pathing, and access issues
• Maintain operational standards for storage provisioning, naming, documentation, and configuration hygiene
• Administer and support enterprise backup and recovery operations with a focus on Rubrik
• Investigate and remediate failed backups, missed SLAs, replication issues, policy gaps, and restore failures
• Support backup policy configuration, retention management, workload onboarding, and operational reporting
• Perform restore testing and assist with validation of recovery procedures
• Contribute to backup reliability, cyber recovery readiness, and disaster recovery preparedness
• Support lifecycle management for storage and backup platforms including software upgrades, firmware updates, hardware refreshes, and platform maintenance
• Assist with planning, testing, scheduling, execution, and validation of storage and backup upgrade activities
• Follow documented implementation plans, pre-checks, post-checks, and rollback procedures
• Track platform versions, support status, known issues, and remediation needs across supported technologies
• Coordinate with vendors and senior engineers during maintenance windows, escalations, and lifecycle events
• Maintain accurate documentation for storage allocations, backup policies, platform configurations, operational procedures, and support contacts
• Support CMDB accuracy and relationship mapping for storage, backup, host, and application dependencies
• Improve monitoring, alert response, capacity reporting, and health-check procedures
• Identify opportunities to standardize repeatable tasks and reduce manual operational effort
• Assist with scripting or automation using PowerShell, Python, vendor APIs, or automation platforms where appropriate
• Support disaster recovery and business continuity testing for storage and backup services
• Validate backup recoverability, replication status, and recovery procedure readiness
• Assist with documenting recovery dependencies, platform risks, and remediation actions
• Participate in post-test reviews and operational improvement activities

Skills

• 3+ years of enterprise infrastructure experience with exposure to storage, backup, virtualization, or data center operations
• Hands-on experience supporting SAN/NAS storage platforms in production environments
• Working knowledge of NetApp, HPE Alletra, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, or similar enterprise storage platforms
• Experience with enterprise backup operations; Rubrik experience preferred
• Understanding of Fibre Channel, iSCSI, NFS, SMB/CIFS, LUNs, volumes, multipathing, replication, and capacity management concepts
• Experience participating in incident response, operational troubleshooting, and change execution
• Ability to follow documented procedures, communicate status clearly, and escalate issues appropriately
• Experience working with VMware vSphere or similar virtualization platforms
• Familiarity with Cisco SAN switching, zoning, and fabric troubleshooting
• Exposure to storage replication technologies such as SnapMirror, ActiveCluster, MetroCluster, or equivalent capabilities
• Experience with ITSM processes including incident, problem, change, and request management
• Scripting or automation experience using PowerShell, Python, REST APIs, or similar tools
• Experience working in financial services or other regulated enterprise environments
• Relevant certifications from NetApp, Pure Storage, Dell, IBM, Rubrik, VMware, or Cisco

Qualifications

Must Haves

• 3+ years of enterprise infrastructure experience with exposure to storage, backup, virtualization, or data center operations
• Hands-on experience supporting SAN/NAS storage platforms in production environments
• Working knowledge of NetApp, HPE Alletra, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, or similar enterprise storage platforms
• Experience with enterprise backup operations; Rubrik experience preferred
• Understanding of Fibre Channel, iSCSI, NFS, SMB/CIFS, LUNs, volumes, multipathing, replication, and capacity management concepts
• Experience participating in incident response, operational troubleshooting, and change execution
• Ability to follow documented procedures, communicate status clearly, and escalate issues appropriately

Nice to Haves

• Experience working with VMware vSphere or similar virtualization platforms
• Familiarity with Cisco SAN switching, zoning, and fabric troubleshooting
• Exposure to storage replication technologies such as SnapMirror, ActiveCluster, MetroCluster, or equivalent capabilities
• Experience with ITSM processes including incident, problem, change, and request management
• Scripting or automation experience using PowerShell, Python, REST APIs, or similar tools
• Experience working in financial services or other regulated enterprise environments
• Relevant certifications from NetApp, Pure Storage, Dell, IBM, Rubrik, VMware, or Cisco

Benefits

• Medical plan
• Dental plan
• 401K plan
• Eligible to receive a discretionary bonus
• Hybrid working program with varying opportunities for remote work depending on the nature of the role, department needs, and local laws and regulatory obligations