Associate Solutions Architect

Summary

Drata is building a trust layer that automates compliance, manages risk, and helps organizations continuously prove trust as they scale. The Associate Solutions Architect will support commercial customers through technical guidance, customer health monitoring, platform adoption initiatives, and scalable digital content such as academy modules, help articles, videos, and workshops.

Responsibilities

• Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status
• Monitor customer health signals — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively with at-risk customers to provide targeted, limited-scope technical guidance
• Provide limited-scope ad hoc technical support for commercial customers who raise specific, bounded integration or solutioning questions
• Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension
• Direct customers to self-service resources and digital assets where appropriate, reinforcing the commercial segment's self-sufficiency model
• Contribute to and help maintain Drata Academy content — Drata's self-service learning platform — developing and updating technical modules, how-to guides, and walkthrough videos that reflect the current state of the platform, including AI-powered features
• Design, develop, and deliver 1:many technical workshops and webinars that address common implementation challenges, integration patterns, and best practices for the commercial customer base
• Identify gaps in existing self-service content by monitoring support trends, common escalations, and customer feedback, and prioritise content creation accordingly
• Partner with Product and Customer Education teams to ensure digital content is accurate, up-to-date, and aligned with the most common commercial customer implementation patterns
• Develop working knowledge of Drata's platform, including third-party integrations via APIs, desktop applications, logging, database architecture, scripting, and documentation
• Build familiarity with key functional areas as commercial customer needs dictate, including identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers
• Develop working proficiency with Drata's AI-powered features and help customers understand and adopt these capabilities through both 1:1 and digital channels
• Stage, reproduce, and document platform behaviour and customer issues to drive quick resolutions, bug tickets, and feature requests
• Participate in UAT sessions with Product Management to contribute commercial customer use cases before features are released to production
• Serve as the team's primary contributor to commercial-segment digital enablement, building assets that benefit the broader SA organisation and customer base
• Identify and communicate trends across the commercial segment — common friction points, underutilised features, and adoption barriers — to inform product advocacy and SA team prioritisation
• Support cross-functional teams by contributing to technical documentation and enablement sessions relevant to the commercial customer base
• Escalate complex or out-of-scope technical issues to senior SAs with clear context and documentation to enable fast resolution

Skills

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments
• Familiarity with AI-powered tools or platforms, with a willingness to develop deeper expertise in AI-assisted compliance workflows
• Foundational experience with cloud platforms such as AWS, GCP, or Azure
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux (including Chrome OS)
• Experience with REST APIs and JSON
• Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting
• Strong written and verbal communication skills, with comfort presenting to groups in a webinar or workshop format
• Self-directed and organised, with the ability to manage a customer portfolio and multiple content workstreams simultaneously
• Experience producing technical content — including help articles, video walkthroughs, or e-learning modules — strongly preferred
• Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA) is a plus

Qualifications

Must Haves

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments
• Familiarity with AI-powered tools or platforms, with a willingness to develop deeper expertise in AI-assisted compliance workflows
• Foundational experience with cloud platforms such as AWS, GCP, or Azure
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux (including Chrome OS)
• Experience with REST APIs and JSON
• Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting
• Strong written and verbal communication skills, with comfort presenting to groups in a webinar or workshop format
• Self-directed and organised, with the ability to manage a customer portfolio and multiple content workstreams simultaneously

Nice to Haves

• Experience producing technical content — including help articles, video walkthroughs, or e-learning modules — strongly preferred
• Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA) is a plus

Benefits

• Stock equity to ensure that as the company grows, you share directly in that success.
• Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.
• Comprehensive wellness benefits and healthcare concierge services.
• 401(k) plan.
• Company-paid life and disability insurance.
• Tax-advantaged spending accounts.
• Discounted voluntary offerings.
• Paid Parental Leave policy, after six months of employment.
• Kindbody fertility and family-building benefits.
• Dedicated leave specialists.
• Generous annual stipends for both professional and personal development.
• A wide range of internal learning opportunities.
• Flexible vacation policy.
• Paid holidays.
• Other perks to recharge.
• Remote work arrangement.