Business Analyst - Employee Benefits

Summary

Howden is a global insurance group seeking an experienced Business Analyst to support its US Employee Benefits business. The role will gather and refine requirements, design scalable processes, engage stakeholders, prioritize initiatives, and support delivery, user readiness, and change adoption across transformation programs.

Responsibilities

• Lead workshops, interviews, playback sessions, and prototyping activities to elicit, validate, and refine business requirements
• Analyse business problems, processes, data flows, user journeys, and operating models, translating them into clear and actionable requirements
• Support the US Employee Benefits business as an initial focus area, while also contributing to wider portfolio initiatives across the BA practice where business demand requires
• Collaborate with business stakeholders, technology providers, product owners, delivery teams, and solution partners to shape practical, scalable solutions
• Lead prioritisation discussions, helping stakeholders make informed trade-offs based on business value, risk, complexity, and delivery impact
• Document current-state and future-state processes aligned to the Target Operating Model, with a focus on scalability, control, efficiency, and adoption
• Act as a key liaison between business users and delivery teams to ensure requirements are clearly understood, challenged where appropriate, and accurately implemented
• Support user readiness and change adoption by contributing to training, communications, process guidance, and operational handover
• Work as part of the wider BA practice, sharing good practice, supporting consistency of standards, and contributing to improved BA capability across the portfolio
• Bring a proactive, consultative mindset, challenging assumptions, identifying opportunities for improvement, and helping shape modern, technology-enabled business outcomes

Skills

• Proven background as a Business Analyst, with strong experience in requirements elicitation, analysis, documentation, process design, stakeholder engagement, and delivery support
• Able to operate independently with limited supervision, bringing structure and clarity to ambiguous or fast-moving environments
• Strong stakeholder management skills, including the ability to engage confidently with senior stakeholders, challenge constructively, resolve conflicting priorities, and drive alignment
• Experience supporting technology, data, operational, or digital transformation initiatives, ideally within insurance, broking, financial services, consulting, or another complex regulated environment
• Strong understanding of BA tools and techniques, including process mapping, user stories, acceptance criteria, business rules, gap analysis, prioritisation, and requirements traceability
• Comfortable working across multiple initiatives or business areas as demand changes
• Strong communication skills, with the ability to translate business needs into clear delivery artefacts and explain complex topics in a simple, structured way
• Commercially aware, pragmatic, and delivery-focused, with the ability to balance business value, user needs, risk, and implementation complexity
• Collaborative mindset, with a willingness to contribute to the wider BA community and support consistent BA standards across the portfolio
• Employee Benefits, Health & Benefits, or insurance broking experience would be advantageous, but is not essential

Qualifications

Must Haves

• Proven background as a Business Analyst, with strong experience in requirements elicitation, analysis, documentation, process design, stakeholder engagement, and delivery support
• Able to operate independently with limited supervision, bringing structure and clarity to ambiguous or fast-moving environments
• Strong stakeholder management skills, including the ability to engage confidently with senior stakeholders, challenge constructively, resolve conflicting priorities, and drive alignment
• Experience supporting technology, data, operational, or digital transformation initiatives, ideally within insurance, broking, financial services, consulting, or another complex regulated environment
• Strong understanding of BA tools and techniques, including process mapping, user stories, acceptance criteria, business rules, gap analysis, prioritisation, and requirements traceability
• Comfortable working across multiple initiatives or business areas as demand changes
• Strong communication skills, with the ability to translate business needs into clear delivery artefacts and explain complex topics in a simple, structured way
• Commercially aware, pragmatic, and delivery-focused, with the ability to balance business value, user needs, risk, and implementation complexity
• Collaborative mindset, with a willingness to contribute to the wider BA community and support consistent BA standards across the portfolio

Nice to Haves

• Employee Benefits, Health & Benefits, or insurance broking experience would be advantageous, but is not essential

Benefits

• Flexible hours or hybrid working may be accommodated as reasonable adjustments, where the position allows.
• Software, IT, and office setup adjustments may be provided as reasonable accommodations.