Enterprise Solutions Engineer

Summary

ElevenLabs is a research and product company defining the frontier of audio AI, and they are seeking an Enterprise Solutions Engineer to unlock the full potential of their voice AI platform for a growing customer base. The role involves collaborating with sales teams, providing technical support to customers, and developing resources to enhance the effectiveness of sales processes.

Responsibilities

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions
• Craft compelling technical demonstrations that clearly communicate our product's value proposition
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency
• Build self-service tools and documentation that empower customers to implement solutions independently
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Skills

• Are passionate about AI, technology and ElevenLabs products
• Enjoy working directly with customers, iterating on solutions and providing tailored support
• Have a talent for identifying patterns that can be standardized and scaled
• Have strong empathy for customers, sales and product teams
• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
• Experience working with customers. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns
• Excellent communication skills with the ability to adapt messaging to different audiences

Qualifications

Must Haves

• Are passionate about AI, technology and ElevenLabs products
• Enjoy working directly with customers, iterating on solutions and providing tailored support
• Have a talent for identifying patterns that can be standardized and scaled
• Have strong empathy for customers, sales and product teams
• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
• Experience working with customers. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns
• Excellent communication skills with the ability to adapt messaging to different audiences

Benefits

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.