Utility Auditor

Summary

Entrata is a provider of AI-driven property management technology and operating solutions. The Utility Auditor manages utility and invoice processing for client portfolios, resolves billing discrepancies and exceptions, conducts system-generated audits, and collaborates with utility providers, vendors, clients, and internal teams to ensure accurate and timely processing.

Responsibilities

• Process client utility invoice data accurately and in a timely manner
• Resolve invoice exceptions to ensure correct association and processing
• Communicate with utility providers and vendors to address issues preventing invoice processing
• Investigate and resolve discrepancies between account balances and payments
• Perform system-generated audits on utility invoices and coordinate resolutions with clients and providers
• Ensure adherence to standard operating procedures and follow-ups
• Collaborate with Utility Service Managers and internal teams to meet client needs
• Support department metrics and key performance indicators (KPIs)
• Analyze and process utility invoices with accuracy and efficiency
• Communicate effectively with utility providers, vendors, and internal teams to resolve issues
• Utilize problem-solving skills to investigate discrepancies and implement solutions
• Maintain organization and attention to detail in managing multiple tasks and deadlines
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment
• Utilize company-approved GenAI tools to accelerate high-value deliverables
• Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations
• Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models
• Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains

Skills

• 2-3 years of experience working with utilities, accounts payable, or a related field
• Strong verbal and written communication skills
• Ability to build and maintain strategic relationships with clients and team members
• Proficiency in Google Suite and Microsoft Office products
• Excellent problem-solving skills and attention to detail
• Self-motivated with the ability to work independently or collaboratively
• Strong organizational skills to balance workload effectively
• High school diploma or equivalent required
• Associate's degree preferred
• Experience in property management or property management-related software is a plus

Qualifications

Must Haves

• 2-3 years of experience working with utilities, accounts payable, or a related field
• Strong verbal and written communication skills
• Ability to build and maintain strategic relationships with clients and team members
• Proficiency in Google Suite and Microsoft Office products
• Excellent problem-solving skills and attention to detail
• Self-motivated with the ability to work independently or collaboratively
• Strong organizational skills to balance workload effectively
• High school diploma or equivalent required

Nice to Haves

• Associate's degree preferred
• Experience in property management or property management-related software is a plus

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees