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Envision Technology Advisors
Posted 141 days agoVerified live 1d ago
Ground Control Support Technician
Brief overview
Pawtucket, RIIn-person
2+ yrsMinimum
Excellent communicationUnparalleled customer service skillsFluency in MS desktop operating systemsStrong troubleshooting skillsRoot cause analysisHelp desk or hands-on technical supportRegistry cleaner useVirus and spyware removalEmail troubleshootingPrinting troubleshootingPatchingPC issue resolutionExperience with Sonicwall or similar firewallsExperience with MS server operating systemsVirtualizationCommon backup applications (Symantec, Mozy, Veeam)Switching and routing
Job description
Summary
Envision Technology Advisors, LLC is a team of innovative professionals dedicated to helping clients become Future Ready. The Ground Control Support Technician will provide exceptional customer service, support a suite of technologies, and serve as a key communicator between clients and engineering teams.
Responsibilities
- Provide exceptional customer service
- Be an effective communicator and enjoy working with people
- Serve as an administrator for Envision Technology Advisors’ Ground Control suite of technologies
- Deploy and support a mix of the above technologies for our clients
- Interface with Engineering to escalate issues as needed
- Participate in technical sessions with clients to discover requirements and develop solutions
- Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible
- Occasionally serve as engineering resource on implementation projects
- Mentor and develop new team members as they come onboard
- Maintain technical certifications as required
- Provide technical training and prepare network documentation for customers as needed
Skills
- You must be an excellent communicator and have unparalleled customer service skills
- Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc
- Have strong troubleshooting skills including a clear process for root cause analysis
- 2+ years providing help desk or hands-on technical support
- 2+ years' experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions
- Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
- Experience with Sonicwall or other similar Firewalls
- Experience with MS server operating systems
- Experience with Mac OS, iOS, and Android
- Experience with Virtualization
- Experience with common backup applications (Symantec, Mozy, Veeam)
- Experience with switching and routing
Qualifications
Must Haves
- You must be an excellent communicator and have unparalleled customer service skills
- Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc
- Have strong troubleshooting skills including a clear process for root cause analysis
- 2+ years providing help desk or hands-on technical support
- 2+ years' experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions
- Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
Nice to Haves
- Experience with Sonicwall or other similar Firewalls
- Experience with MS server operating systems
- Experience with Mac OS, iOS, and Android
- Experience with Virtualization
- Experience with common backup applications (Symantec, Mozy, Veeam)
- Experience with switching and routing
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