Account Manager - Remote

Summary

Eriksen Translations is a provider of multilingual translation, localization, interpreting, typesetting, and transcreation services. The Account Manager manages translation and localization projects, advises clients on multilingual communication, supports sales efforts, develops client relationships, and pursues new business opportunities.

Responsibilities

• Strategically managing a portfolio of existing clients with an eye toward expanding these accounts horizontally via referrals resulting from superlative customer service and persistent follow-through on all requests and opportunities
• Providing agile support of sales efforts led by Eriksen’s Director of Sales and Director of Client Services
• Partnering closely with production to provide clients with innovative solutions
• Identify and pursue potential business opportunities
• Advise clients on all matters pertaining to multilingual communication
• Manage client expectations and partner with the production team to provide clients with innovative solutions
• Negotiate fees and provide quotes for clients and prospects
• Maintain, develop, map, and penetrate existing clients’ organizations to gain in-depth understanding of their long-term goals
• Regularly follow up on existing clients and prospects, and visit as appropriate
• Actively pursue all new business leads and develop new business relationships

Skills

• Bachelor's degree
• Minimum of 2 years' relevant language industry experience
• Excellent English oral and written interpersonal and communication skills
• Dynamic, creative self-starter who excels at problem solving and who has the tenacity and sustained commitment to achieve results
• Flexible, goal-oriented team player
• Embracing of cultural and multilingual diversity in the workplace and in the world
• Customer-service and business development focused
• Ability to multi-task with outstanding attention to detail
• Strong computer skills
• Hands-on client management and/or business development experience preferred
• Knowledge of one or more languages, in addition to English, preferred

Qualifications

Must Haves

• Bachelor's degree
• Minimum of 2 years' relevant language industry experience
• Excellent English oral and written interpersonal and communication skills
• Dynamic, creative self-starter who excels at problem solving and who has the tenacity and sustained commitment to achieve results
• Flexible, goal-oriented team player
• Embracing of cultural and multilingual diversity in the workplace and in the world
• Customer-service and business development focused
• Ability to multi-task with outstanding attention to detail
• Strong computer skills

Nice to Haves

• Hands-on client management and/or business development experience preferred
• Knowledge of one or more languages, in addition to English, preferred

Benefits

• Health insurance
• Long-term disability insurance
• 401(k) plan
• Tuition reimbursement
• Gym membership reimbursement
• Generous time off
• Team-oriented atmosphere