Exact IT Consulting
Posted 129 days agoVerified live 1d ago
Tier 1 Helpdesk Support
Brief overview
Indianapolis, IN, USIn-person
$16–$17/hrStated range
TroubleshootingCritical thinkingClient rapport buildingIssue tracking
About the company
Exact IT Consultingexactitconsulting.com
Exact IT Consulting is a premier provider of IT services for organizations in the midwest, including Indiana, Illinois, Kentucky, and more.
Job description
Summary
Exact IT Consulting is a premier managed IT services provider focused on delivering innovative technology solutions and exceptional support to clients. The Tier 1 Helpdesk Support role involves providing technical assistance with computer hardware and software, resolving client issues, and recommending improvements.
Responsibilities
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Skills
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Qualifications
Must Haves
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
More jobs like this
E
H
