Intern - Lab/TAC Network Engineer

Summary

Extreme Networks is a global networking leader that provides cloud-driven networking solutions. The Lab Network Engineer Intern will learn routing and switching protocols while assisting in network design, implementation, and troubleshooting in the Services Lab Operations team.

Responsibilities

• Learn Extreme Networks products, routing & switching protocols, and lab operations
• Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support
• Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)
• Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.)
• Prepare to become a Technical Support Engineer, Network Engineer, or a related position
• Demonstrating technical aptitude, critical thinking, and communication skills to solve problems
• Passing certifications & internal training on products & network protocols
• Adhering to Service Level Agreements (SLAs) for lab setups and replications
• Accurately documenting work activities in a clear and concise manner
• Improving lab operations and processes on an ongoing basis
• Training various lab users on systems and processes

Skills

• Passion and aptitude for learning technology and solving problems
• Strong written and verbal communication skills
• Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
• Experience in a service-oriented position
• Can work independently with minimal guidance as well as collaboratively with other team members
• Excellent organization and time management skills
• Pursuing a Bachelor's degree in a computer or networking related field
• Customer service experience, preferably in technical support
• Setting up and managing home networks (wired and wireless)
• Pursuing industry standard certifications
• Experience working with routers and switches in a lab environment or technical support position
• Knowledge of servers and virtualization (VMware, Linux, Microsoft)
• Knowledge of scripting language(s)

Qualifications

Must Haves

• Passion and aptitude for learning technology and solving problems
• Strong written and verbal communication skills
• Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
• Experience in a service-oriented position
• Can work independently with minimal guidance as well as collaboratively with other team members
• Excellent organization and time management skills
• Pursuing a Bachelor's degree in a computer or networking related field
• Customer service experience, preferably in technical support
• Setting up and managing home networks (wired and wireless)
• Pursuing industry standard certifications

Nice to Haves

• Experience working with routers and switches in a lab environment or technical support position
• Knowledge of servers and virtualization (VMware, Linux, Microsoft)
• Knowledge of scripting language(s)