Customer Quality Engineer

Summary

MISUMI Americas is a leading provider of manufacturing solutions, and they are seeking a Customer Quality Engineer to enhance customer satisfaction and quality management. This role involves coordinating with customers and regional Quality Teams to resolve quality-related issues and implement improvements in the quality management system.

Responsibilities

• Review customers’ quality requirements, whether formalized through supplier quality manuals, for instance, or by interviews with customers. Integrate these requirements into MISUMI Americas Quality Management System
• Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans for mechanical parts
• Ensure analytical and manufacturing techniques are consistent from manufacturing partner to manufacturing partner and meet agreed customer specifications through alignment with regional Supplier Quality Engineers
• Provide subject matter expertise to program managers to both solve problems but also to develop the structured problem solving capabilities within the Program Management team and other MISUMI Americas functional groups
• Act as the bridge between customers and regional Quality Teams
• Identify opportunities for improvement in MISUMI Americas Quality Management System and manufacturing partner network, based on observations and involvement with customers
• Implement performance indicators which tell MISUMI Americas how well we are doing with customer quality
• Ensure customer-initiated supplier corrective action requests (SCARs) are responded to correctly, completely and in a timely manner
• Establish a compelling story for MISUMI Americas Quality to be an order-winning proposition not merely an order-qualifying one
• Serve as a customer advocate for quality issues, but tactfully pushing back when customer demands are unreasonable
• All employees are expected to maintain and contribute to the QMS

Skills

• Bachelors degree in a technical subject (Masters preferred)
• Fluency in English (Chinese language fluency is a preferred additional skill)
• Minimum of 3 years Quality Engineering or Program Management experience in mechanical part manufacturing
• Experience working in a global organization and influencing colleagues in different timezones
• Fully conversant in GD&T principles
• Strong Understanding of Injection Molding, 3D printing, or Sheet Metal preferred
• Strong understanding of quality principles and manufacturing processes (metrology expertise is preferred)
• Strong foundational mindset in risk identification and mitigation
• Data-driven, detail-oriented, and pragmatic
• Structured problem solving with a multi-strategy approach
• Six Sigma certification preferred
• Ability to evaluate customer requirements and standards and convert them into executables
• Understanding of ISO9001:2015 requirements
• Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949 (preferred)
• Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external
• Chinese language fluency
• Strong Understanding of Injection Molding, 3D printing, or Sheet Metal
• Metrology expertise
• Six Sigma certification
• Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949

Qualifications

Must Haves

• Bachelors degree in a technical subject (Masters preferred)
• Fluency in English (Chinese language fluency is a preferred additional skill)
• Minimum of 3 years Quality Engineering or Program Management experience in mechanical part manufacturing
• Experience working in a global organization and influencing colleagues in different timezones
• Fully conversant in GD&T principles
• Strong Understanding of Injection Molding, 3D printing, or Sheet Metal preferred
• Strong understanding of quality principles and manufacturing processes (metrology expertise is preferred)
• Strong foundational mindset in risk identification and mitigation
• Data-driven, detail-oriented, and pragmatic
• Structured problem solving with a multi-strategy approach
• Six Sigma certification preferred
• Ability to evaluate customer requirements and standards and convert them into executables
• Understanding of ISO9001:2015 requirements
• Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949 (preferred)
• Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external

Nice to Haves

• Chinese language fluency
• Strong Understanding of Injection Molding, 3D printing, or Sheet Metal
• Metrology expertise
• Six Sigma certification
• Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949