First Citizens Bank
Posted 9 days agoVerified live 1d ago
SailPoint Operations Engineer I (Remote)
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
428 H-1B approvalsDept. of Labor
34 green cardsCertified filings
SailPoint IdentityIQIdentity Governance and Administration (IGA)Identity Lifecycle ManagementAccess GovernanceActive DirectoryJDBCREST APIsSQLJava/BeanShellXMLSCIM 2.0AWSMicrosoft Azure
About the company
First Citizens Bankfirstcitizens.com
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.428H-1B approved
99%approval rate
23new H-1B hires
34PERM certified
$137,301median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
2023239
202487
202585
202617
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
202329
202425
202525
2026102
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20238
20242
202519
20265
Top sponsored roles
Lead Software EngineerSenior Business Systems AnalystSenior Software EngineerSoftware Engineer ConsultantTechnical Lead
Sponsored employees from
IndiaChina
Job description
Summary
First Citizens Bank is seeking a SailPoint Operations Engineer I to support the day-to-day administration, operational stability, and performance of its IGA platform. The role will monitor and troubleshoot SailPoint operations, support identity lifecycle and access governance processes, and collaborate with engineering, application, and infrastructure teams to resolve issues.
Responsibilities
- Provide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution
- Monitor provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled jobs
- Investigate and resolve provisioning failures, workflow issues, connector errors, and data synchronization problems
- Manage SSL/TLS Certificate for SailPoint application servers, connectors, APIs, databases, and other integrated systems
- Support SailPoint application and connector operations, including JDBC, RACF, file-based, and other integrations
- Maintain operational documentation, runbooks, knowledge articles, and audit evidence
- Identify recurring issues and opportunities for automation and process improvement
- Participate in on-call or after-hours support as required
Skills
- Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Systems engineering, networking, or information security
- 3+ Years of experience in SailPoint support
- Experience in working with agile methodology and experience with issue tracking systems like JIRA or Azure DevOps
- Should have experience with on-boarding different connector types etc., Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure etc
- Knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies
- Implementation experience of ServiceNow and CyberArk integration with SailPoint IIQ
- Experience in Multi-domain Active Directory Forest/multi-forest configuration to enable cross-domain and cross-forest group memberships in IIQ
- Enabling communications over Transport Layer Security (TLS) protocol and certificate installation is a plus
- Should have in depth knowledge of OOTB components like Connectors, SoD Policies, Role Based Access Control (RBAC), Workflows, Certifications, Birthright provisioning, Provisioning/Deprovisioning etc
- Experience with UI technologies like JS, Angular, Angular JS etc., is an advantage
- Experience with other IAM Tools like CyberArk, PING, OKTA, RSA SecureID etc., is an advantage
- Strong interpersonal, collaboration, and communication skills. Ability to handle strong-minded customers effectively and professionally
Qualifications
Must Haves
- Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Systems engineering, networking, or information security
Nice to Haves
- 3+ Years of experience in SailPoint support
- Experience in working with agile methodology and experience with issue tracking systems like JIRA or Azure DevOps
- Should have experience with on-boarding different connector types etc., Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure etc
- Knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies
- Implementation experience of ServiceNow and CyberArk integration with SailPoint IIQ
- Experience in Multi-domain Active Directory Forest/multi-forest configuration to enable cross-domain and cross-forest group memberships in IIQ
- Enabling communications over Transport Layer Security (TLS) protocol and certificate installation is a plus
- Should have in depth knowledge of OOTB components like Connectors, SoD Policies, Role Based Access Control (RBAC), Workflows, Certifications, Birthright provisioning, Provisioning/Deprovisioning etc
- Experience with UI technologies like JS, Angular, Angular JS etc., is an advantage
- Experience with other IAM Tools like CyberArk, PING, OKTA, RSA SecureID etc., is an advantage
- Strong interpersonal, collaboration, and communication skills. Ability to handle strong-minded customers effectively and professionally
