Pricing & Order Operations Analyst

Summary

Fivetran builds data pipelines that help organizations move, transform, and use trusted data. The Pricing & Order Operations Analyst will support pricing and quote-to-cash operations by validating system changes, executing business testing, maintaining documentation, and troubleshooting order execution across pricing, quoting, bookings, marketplaces, billing, and revenue workflows.

Responsibilities

• Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows
• Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution
• Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows
• Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior
• Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria
• Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented
• Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps
• Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management
• Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process
• Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes
• Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff
• Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems
• Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution
• Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner

Skills

• * 1–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes
• * Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly
• * Strong attention to detail and comfort performing structured, repeatable testing work
• * Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary
• * Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences
• * A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight
• * Exposure to Revenue Recognition or Professional Services systems and processes

Qualifications

Must Haves

• * 1–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes
• * Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly
• * Strong attention to detail and comfort performing structured, repeatable testing work
• * Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary
• * Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences
• * A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight

Nice to Haves

• * Exposure to Revenue Recognition or Professional Services systems and processes

Benefits

• 100% employer-paid medical insurance; may vary by country and worker type.
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off.
• RSU stock grants; may vary by country and worker type.
• Professional development and training opportunities.
• Company virtual happy hours, free food, and fun team-building activities.
• Monthly cell phone stipend.
• Access to an innovative mental health support platform offering personalized care and resources, including therapy, coaching, and self-guided mindfulness exercises, for all covered employees and their covered dependents.
• This is a full-time remote position.