Customer Success Executive - North America

Summary

FL3XX provides comprehensive SaaS solutions for business aviation operators, supporting functions from trip quoting and flight scheduling to crew management and customs submissions. The Customer Success Executive will manage accounts, onboard and train customers, resolve issues, drive software adoption, and support implementation and project management initiatives.

Responsibilities

• Learn about FL3XX as software: how it functions, its features, and how to troubleshoot user issues
• Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what
• Begin to take ownership of smaller accounts under the guidance of the Head of the CS team
• Begin taking sole ownership of accounts—building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings
• Serve as Key Account Manager for a book of accounts, becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features
• Onboard new accounts big and small under the direction of the Head of CS
• Serve as Key Account Manager for a book of accounts, becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features
• Begin to work towards a project of personal interest (improving and creating training materials, designing a request tracking system that provides better insights, hosting town hall-style user seminars – the opportunities are limitless!)

Skills

• A track record of comfortability around new technologies and the ability to learn new software quickly
• Ability to approach customer issues in a structured and calculated manner
• Able to be an active player in all the three areas of our customer success team: key account management, implementation/onboarding, and customer training
• Strong written and verbal communication skills
• Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility
• Excellent multitasking and project management skills
• Well-organized with the ability to prioritise
• Start-up experience
• Experience in business aviation (sales, flight coordination, passenger services, crew)
• Around P135 - charter operators; P91 - management & flight departments
• Operations, Crew Management, Charter Sales

Qualifications

Must Haves

• A track record of comfortability around new technologies and the ability to learn new software quickly
• Ability to approach customer issues in a structured and calculated manner
• Able to be an active player in all the three areas of our customer success team: key account management, implementation/onboarding, and customer training
• Strong written and verbal communication skills
• Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility
• Excellent multitasking and project management skills
• Well-organized with the ability to prioritise

Nice to Haves

• start-up experience
• Experience in business aviation (sales, flight coordination, passenger services, crew)
• around P135 - charter operators; P91 - management & flight departments
• Operations, Crew Management, Charter Sales

Benefits

• A smart, fun, international, and motivated team to work with
• The opportunity to work with an industry-leading platform that powers business aviation operations worldwide
• An opportunity to take part in fairs and conferences
• Strong focus on your personal and professional development, with access to the latest tools and technologies
• Flexible working arrangement. This is a remote position with lots of flexibility
• A supportive team and an innovative, fast-paced work environment