Implementation Analyst

Summary

Flash is transforming the way the world parks through seamless parking experiences, sustainable solutions, and smarter cities. The Implementation Analyst manages customer onboarding, software configuration, training, troubleshooting, and implementation of FLASH hardware and software solutions to support long-term customer success.

Responsibilities

• Understand and translate customer operational goals and deliverables into a plan with successful software configuration
• Document SaaS software configuration, prepare and execute testing and data conversions using standard tools, and follow established processes and guidelines
• Evaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS software
• Assist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FLASH/PK product to meet the customer’s operational needs
• Troubleshoot customer issues pertaining to platform usage and configuration
• Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management tools
• Work with customers to understand their unique operational needs and advise on solutions and best practices
• Maintain, test, and review existing training materials
• Manage and prioritize a training schedule
• Collaborate with support techs to ensure customer training needs and knowledge gaps are addressed

Skills

• Ability to work independently at a rapid pace
• Effective and professional communicator
• Critical thinking and proven ability to solve complex problems
• Ability to resolve problems on the spot, calmly, and professionally
• Aptitude for technical applications
• Experience with troubleshooting methodologies
• Customer-first mentality; ability to empathize and build customer relationships
• Strong project management and computer skills
• Experience with general project management software
• Solid technical aptitude with project configuration experience
• Exceptional interpersonal skills
• Strong online and in person presentation skills
• Respect processes and be adaptable to facilitate change
• Strong organizational and analytical skills with keen attention to detail
• 2+ years of experience in a customer-facing support role required
• 2+ years prior training experience in an external customer capacity required
• High School Diploma or equivalent is required
• High School Diploma or equivalent is required; a bachelor's degree is a plus
• Spanish bi-lingual is a plus

Qualifications

Must Haves

• Ability to work independently at a rapid pace
• Effective and professional communicator
• Critical thinking and proven ability to solve complex problems
• Ability to resolve problems on the spot, calmly, and professionally
• Aptitude for technical applications
• Experience with troubleshooting methodologies
• Customer-first mentality; ability to empathize and build customer relationships
• Strong project management and computer skills
• Experience with general project management software
• Solid technical aptitude with project configuration experience
• Exceptional interpersonal skills
• Strong online and in person presentation skills
• Respect processes and be adaptable to facilitate change
• Strong organizational and analytical skills with keen attention to detail
• 2+ years of experience in a customer-facing support role required
• 2+ years prior training experience in an external customer capacity required
• High School Diploma or equivalent is required

Nice to Haves

• High School Diploma or equivalent is required; a bachelor's degree is a plus
• Spanish bi-lingual is a plus

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development