Technical Implementation Manager II

Summary

Flywire is a global payments enablement and software company on a mission to deliver complex payments. They are seeking a Technical Implementation Manager II to lead complex client implementations and ensure mid-market and enterprise clients see value from their platform quickly.

Responsibilities

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff
• Serve as the primary client contact for onboarding, providing technical guidance and project leadership
• Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows
• Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms
• Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing
• Conduct sandbox testing and validation, escalating blockers where needed
• Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch
• Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle

Skills

• BA/BS degree
• 5+ years of proven experience in payments implementation, financial technology, or related fields
• Strong technical acumen and problem-solving skills:
• APIs, SFTP, webhooks, JSON and SQL
• ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.)
• Strong project management skills with the ability to handle multiple priorities
• Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams
• In-depth knowledge of payment processing systems and integration methods
• Ability to work cross-functionally and adapt to a fast-paced environment
• A background working for a SaaS based company (preferred)
• Familiarity with payment gateways and tokenization concepts a strong plus
• Working knowledge of Netsuite, Salesforce and other software development methodologies

Qualifications

Must Haves

• BA/BS degree
• 5+ years of proven experience in payments implementation, financial technology, or related fields
• Strong technical acumen and problem-solving skills:
• APIs, SFTP, webhooks, JSON and SQL
• ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.)
• Strong project management skills with the ability to handle multiple priorities
• Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams
• In-depth knowledge of payment processing systems and integration methods
• Ability to work cross-functionally and adapt to a fast-paced environment

Nice to Haves

• A background working for a SaaS based company (preferred)
• Familiarity with payment gateways and tokenization concepts a strong plus
• Working knowledge of Netsuite, Salesforce and other software development methodologies

Benefits

• Employee Stock Purchase Plan (ESPP)
• Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)