Hardware Technician

Summary

Freedom Technology Solutions Group is seeking a highly skilled Hardware Technician to support one of their important partners, delivering secure and mission-critical capabilities. The role involves troubleshooting, repairing, and configuring computer workstations and peripherals, as well as supporting network upgrade projects and ensuring end-user connectivity.

Responsibilities

• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs Implement, troubleshoot, and maintain IT systems in alignment with operational and mission requirements
• Configure and maintain operating systems and network components, implementing enhancements to improve reliability and performance
• Support escalation processes and provide timely status updates to stakeholders and leadership
• Support hardware dispatch and remain engaged through full lifecycle resolution of system issues

Skills

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
• An Active Security Clearance with Polygraph
• Well-versed in installing various software applications and Microsoft Windows
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 10 and 11
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
• Must have a valid driver's license and an acceptable driving record
• Must possess certifications to demonstrate CWIP compliance (A+, Net+ or Sec+)

Qualifications

Must Haves

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
• An Active Security Clearance with Polygraph
• Well-versed in installing various software applications and Microsoft Windows
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 10 and 11
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
• Must have a valid driver's license and an acceptable driving record
• Must possess certifications to demonstrate CWIP compliance (A+, Net+ or Sec+)

Benefits

• Amazing benefits including matching 401k, fully paid medical, and more
• Generous paid time off – including paid site closure days
• Competitive salary offerings
• Paid training and tuition reimbursement
• Referral bonuses
• Fully paid life and disability
• Annual logo wear allowance
• Company sponsored events (game nights, holiday party, summer party, happy hours)