Associate Site Reliability Engineer

Summary

FreedomPay operates a global commerce and payment technology platform serving multiple industries. The Associate Site Reliability Engineer will help maintain platform availability, performance, and reliability by monitoring systems, investigating incidents, improving observability, building automation, and applying AI-assisted tools to technology operations.

Responsibilities

• Learn and develop a strong understanding of FreedomPay's platform and application ecosystem
• Work directly with development teams to integrate observability into FreedomPay products as they are being built
• Implement AI tools to accelerate troubleshooting, documentation, reporting, and automation development
• Support monitoring improvements through alert tuning, dashboard development, and observability enhancements
• Build and maintain automation scripts and workflows that reduce manual operational effort
• Investigate alerts, identify root causes, and collaborate with senior engineers on remediation efforts
• Troubleshoot scheduled jobs, integrations, and data-processing issues
• Use AI-assisted development tools such as Claude, ChatGPT, Azure AI services, or similar technologies to improve productivity
• Build agents that will create and maintain observability standards across multiple development teams and applications
• Apply AI tools to investigate incidents, analyze logs, and accelerate root-cause analysis
• Experiment with AI-powered observability capabilities such as anomaly detection and intelligent alerting
• Learn best practices for responsible AI usage in a highly regulated payment-processing environment
• Contribute to a culture of continuous improvement through automation, AI experimentation, and knowledge sharing

Skills

• • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• • 1-3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, or a related discipline
• • Strong desire to learn new technologies and continuously develop technical skills
• • Demonstrated interest in AI, automation, scripting, or cloud technologies
• • Strong analytical and problem-solving skills
• • Excellent communication and collaboration skills
• • Ability to work effectively in a fast-paced environment and manage multiple priorities
• • Familiarity with monitoring or observability platforms such as Dynatrace, Datadog, New Relic, Splunk, or similar tools
• • Experience using AI-powered productivity, coding, or troubleshooting tools
• • Basic scripting experience with Python, PowerShell, or another programming language
• • Foundational SQL knowledge
• • Basic understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing
• • Familiarity with cloud platforms such as Azure, AWS, or Google Cloud
• • Understanding of software development lifecycle concepts and modern application architectures
• • Internship, coursework, or hands-on experience related to cloud infrastructure, DevOps, SRE, or platform operations
• • Experience using Git, CI/CD pipelines, or Infrastructure as Code tools
• • Exposure to containers and Kubernetes
• • Experience building small automations, scripts, or AI-powered workflows
• • Familiarity with Azure AI Foundry, Claude, ChatGPT, or similar AI technologies
• • Experience supporting customer-facing or transaction-processing systems

Qualifications

Must Haves

• • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• • 1-3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, or a related discipline
• • Strong desire to learn new technologies and continuously develop technical skills
• • Demonstrated interest in AI, automation, scripting, or cloud technologies
• • Strong analytical and problem-solving skills
• • Excellent communication and collaboration skills
• • Ability to work effectively in a fast-paced environment and manage multiple priorities
• • Familiarity with monitoring or observability platforms such as Dynatrace, Datadog, New Relic, Splunk, or similar tools
• • Experience using AI-powered productivity, coding, or troubleshooting tools
• • Basic scripting experience with Python, PowerShell, or another programming language
• • Foundational SQL knowledge
• • Basic understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing
• • Familiarity with cloud platforms such as Azure, AWS, or Google Cloud
• • Understanding of software development lifecycle concepts and modern application architectures

Nice to Haves

• • Internship, coursework, or hands-on experience related to cloud infrastructure, DevOps, SRE, or platform operations
• • Experience using Git, CI/CD pipelines, or Infrastructure as Code tools
• • Exposure to containers and Kubernetes
• • Experience building small automations, scripts, or AI-powered workflows
• • Familiarity with Azure AI Foundry, Claude, ChatGPT, or similar AI technologies
• • Experience supporting customer-facing or transaction-processing systems

Benefits

• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life insurance
• Retirement plans with company match
• Commission sharing plan
• Flexible hybrid working environment
• Parental leave programs
• Other leave programs
• Tremendous upward mobility within the company
• Development and professional growth opportunities