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General Beverage and Beer Sales Companies
Posted 69 days agoVerified live 1d ago
IT Internship
Brief overview
Madison, WIIn-person
UndergradOr in progress
Windows operating systemiOS operating systemHardware troubleshootingSoftware troubleshootingNetwork troubleshootingUser account managementIT asset managementCompTIA A+CompTIA Network+CompTIA Security+Microsoft certificationsJamf certifications
Job description
Summary
General Beverage Sales Co. is a business-to-business wholesale distributor of various beverages, operating throughout Wisconsin. They are seeking an IT Intern to provide technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems.
Responsibilities
- Respond to IT support requests via various channels (phone, email, ticketing system) and provide prompt and effective solutions
- Troubleshoot hardware, software, and network issues reported by end-users, diagnosing problems, and implementing appropriate resolutions
- Provide assistance with software installations, upgrades, patches, and configurations
- Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs)
- Document all support activities, including issue details, troubleshooting steps, and resolution outcomes
- Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution
- Create and manage user accounts, permissions/authorizations, and access controls across various systems and applications
- Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues
- Assist in the setup and configuration of end-user devices, such as computers, laptops, printers, and mobile devices
- Communicate effectively with end-users, providing clear instructions and guidance to resolve their IT-related queries or issues
- Assist in managing IT assets, including hardware, software licenses, and peripherals
- Track and update asset inventory records, ensuring accurate and up-to-date information
- Assist in coordinating equipment procurement, setup, and decommissioning processes
Skills
- Currently enrolled in a bachelor's degree or associate degree in Computer Science, Information Technology, or a related program
- Familiarity with hardware, software, and network systems, including Windows and iOS operating systems
- Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Must possess a valid driver's license
- Ability to pass pre-employment drug screen
- Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus
Qualifications
Must Haves
- Currently enrolled in a bachelor's degree or associate degree in Computer Science, Information Technology, or a related program
- Familiarity with hardware, software, and network systems, including Windows and iOS operating systems
- Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Must possess a valid driver's license
- Ability to pass pre-employment drug screen
Nice to Haves
- Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus
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