Technical Analyst I

Summary

GetixHealth is a healthcare revenue cycle management company that provides technology-enabled services to healthcare organizations. The Technical Analyst I supports IT operations by managing hardware assets, preparing and shipping equipment, and providing first-level technical support for Windows, networking, Microsoft 365, and business applications.

Responsibilities

• Maintain accurate inventory records for corporate IT hardware and technology assets
• Receive, inspect, label, barcode, and document new IT equipment
• Track equipment assignments, users, locations, status, warranties, and asset lifecycle
• Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment
• Process equipment returns, repairs, replacements, redeployments, and retirements
• Perform physical inventory counts and reconcile discrepancies
• Maintain accurate asset information within IT asset management and CMDB systems
• Package and ship computers, peripherals, networking equipment, and other IT assets
• Generate shipping labels, documentation, and tracking information
• Investigate delayed, damaged, or missing equipment shipments
• Assist with large-scale equipment deployments and office moves
• Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals
• Perform basic wired and wireless network connectivity troubleshooting
• Troubleshoot common Wi-Fi, VPN, and IP configuration issues
• Provide first-level support for Microsoft 365 and common corporate applications
• Perform basic Windows troubleshooting, software installation, updates, and workstation configuration
• Follow established procedures for workstation imaging, provisioning, and deployment
• Respond to assigned IT service requests and incidents
• Document troubleshooting activities and resolutions within the IT service management system
• Recognize and escalate complex issues to the appropriate IT, infrastructure, network, security, or application support teams
• Provide professional and courteous customer service to employees

Skills

• High school diploma or equivalent required
• Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment
• Basic understanding of computer hardware and peripherals
• Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet
• Basic troubleshooting skills for Windows computers and common business applications
• Comfortable working with inventory and IT asset management systems
• Strong organizational and record-keeping skills
• Strong attention to detail with the ability to prioritize multiple requests
• Ability to safely lift and move typical IT equipment, up to 25 pounds
• Ability to travel to corporate offices as needed
• Strong technical troubleshooting and problem-solving abilities
• Highly organized and detail-oriented
• Dependable and customer-focused
• Comfortable working independently and managing multiple priorities
• Strong communication skills
• Ability to recognize when a technical issue requires escalation
• Hands-on interest in computers, hardware, networking, and IT operations
• Willingness to learn and grow within an IT environment
• Technical education or IT certification preferred
• CompTIA A+, Network+, or equivalent technical training
• Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus
• Experience with an ITSM platform such as ServiceNow or Jira Service Management
• Experience with an IT asset management or CMDB platform
• Experience with Microsoft 365
• Experience with Microsoft Intune, SCCM/MECM, or similar endpoint management tools
• Experience preparing and deploying Windows laptops
• Basic knowledge of Active Directory and/or Microsoft Entra ID
• Experience with corporate shipping and logistics processes
• Experience supporting employees or offices across multiple locations

Qualifications

Must Haves

• High school diploma or equivalent required
• Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment
• Basic understanding of computer hardware and peripherals
• Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet
• Basic troubleshooting skills for Windows computers and common business applications
• Comfortable working with inventory and IT asset management systems
• Strong organizational and record-keeping skills
• Strong attention to detail with the ability to prioritize multiple requests
• Ability to safely lift and move typical IT equipment, up to 25 pounds
• Ability to travel to corporate offices as needed
• Strong technical troubleshooting and problem-solving abilities
• Highly organized and detail-oriented
• Dependable and customer-focused
• Comfortable working independently and managing multiple priorities
• Strong communication skills
• Ability to recognize when a technical issue requires escalation
• Hands-on interest in computers, hardware, networking, and IT operations
• Willingness to learn and grow within an IT environment

Nice to Haves

• technical education or IT certification preferred
• CompTIA A+, Network+, or equivalent technical training
• Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus
• Experience with an ITSM platform such as ServiceNow or Jira Service Management
• Experience with an IT asset management or CMDB platform
• Experience with Microsoft 365
• Experience with Microsoft Intune, SCCM/MECM, or similar endpoint management tools
• Experience preparing and deploying Windows laptops
• Basic knowledge of Active Directory and/or Microsoft Entra ID
• Experience with corporate shipping and logistics processes
• Experience supporting employees or offices across multiple locations

Benefits

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.