Product Designer, Patient Experience

Summary

Gifthealth is revolutionizing healthcare by simplifying prescription and health service management to provide seamless, personalized experiences. The Product Designer, Patient Experience will own end-to-end design for patient-facing surfaces, including research, flows, interfaces, prototyping, usability testing, accessibility, and engineering handoff.

Responsibilities

• Design for the Patient Experience surfaces: portal, checkout, enrollment, insurance and access flows, and patient communications
• Own end-to-end design on the work assigned to you: problem framing, flows and IA, wireframes, high-fidelity UI, and every state (empty, loading, error, success, edge cases)
• Run lightweight usability tests, watch session recordings, and partner with Research on the bigger questions. Show why the design is the way it is
• Build fast, get them in front of patients or internal proxies, and change your mind when the evidence says to
• Give engineering work that is ready to build: specs, states, responsive behavior, accessibility annotations. Review the build and hold the fidelity bar
• Treat WCAG AA as the floor. Real inclusivity for elderly and low-tech-literacy patients is the goal
• Use the design system with judgment, don't fork it, and surface gaps to the system owner instead of working around them
• Bring your own work to review early and give useful feedback on others' work

Skills

• No specific degree required; equivalent practical experience will be considered
• 2-5 years designing digital product, with a portfolio of shipped work: real product, real constraints, real users, not concept pieces or agency comps
• Case studies that show the whole process: what the problem was, what you tried, what the evidence said, what shipped, and what happened after
• Solid interaction and visual craft. Clean, usable, consistent. You handle edge cases and responsive behavior without being reminded
• End-to-end thinking. You design flows, not screens, and you know where the patient came from and where they go next
• Comfortable running your own lightweight usability testing
• Strong Figma fundamentals: auto-layout, components, variables, working inside an existing system
• Clean engineering handoff and a track record of engineers trusting your files
• Hands-on with AI tools in your actual workflow, not just curious about them
• Self-directed. You take an ambiguous ask, figure out what “done” looks like, and drive it there
• Must be able to sit or stand at a workstation and use design tools (e.g., Figma) for extended periods
• Must be able to communicate effectively, verbally and in writing, with PMs, engineers, Research, and design leadership
• Must be able to run and participate in usability testing sessions, including engaging directly with patients or internal proxies
• Must be able to work collaboratively across time zones with distributed Product, Engineering, and Design partners
• Preferred: Healthcare, healthtech, pharmacy, or another regulated environment
• Preferred: Consumer-facing flows where conversion or retention was the goal
• Preferred: Experience designing for internal or operational tools alongside consumer surfaces
• Preferred: Contribution to a design system, even a small one
• Preferred: Motion or prototyping depth (Figma prototyping, Framer, code prototypes)

Qualifications

Must Haves

• No specific degree required; equivalent practical experience will be considered
• 2-5 years designing digital product, with a portfolio of shipped work: real product, real constraints, real users, not concept pieces or agency comps
• Case studies that show the whole process: what the problem was, what you tried, what the evidence said, what shipped, and what happened after
• Solid interaction and visual craft. Clean, usable, consistent. You handle edge cases and responsive behavior without being reminded
• End-to-end thinking. You design flows, not screens, and you know where the patient came from and where they go next
• Comfortable running your own lightweight usability testing
• Strong Figma fundamentals: auto-layout, components, variables, working inside an existing system
• Clean engineering handoff and a track record of engineers trusting your files
• Hands-on with AI tools in your actual workflow, not just curious about them
• Self-directed. You take an ambiguous ask, figure out what “done” looks like, and drive it there
• Must be able to sit or stand at a workstation and use design tools (e.g., Figma) for extended periods
• Must be able to communicate effectively, verbally and in writing, with PMs, engineers, Research, and design leadership
• Must be able to run and participate in usability testing sessions, including engaging directly with patients or internal proxies
• Must be able to work collaboratively across time zones with distributed Product, Engineering, and Design partners

Nice to Haves

• Preferred: Healthcare, healthtech, pharmacy, or another regulated environment
• Preferred: Consumer-facing flows where conversion or retention was the goal
• Preferred: Experience designing for internal or operational tools alongside consumer surfaces
• Preferred: Contribution to a design system, even a small one
• Preferred: Motion or prototyping depth (Figma prototyping, Framer, code prototypes)

Benefits

• Hybrid / Remote work arrangement