Customer Success Engineer, LATAM (Spanish, Portugese)

Summary

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to improve operational efficiency and accelerate digital transformation. As a Customer Success Engineer, you will provide technical product expertise and best practice guidance to help customers derive value from GitLab, collaborating closely with various teams to support customer implementations and adoption.

Responsibilities

• Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance
• Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners
• Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey

Skills

• Fluency in English and Spanish
• Located in the United States, Mexico, and Brazil
• Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance
• Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes
• A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs
• The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment
• Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model
• A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples
• Trilingual candidates who speak English, Spanish, and Brazilian Portugese is a strong plus
• We welcome transferable experience from related roles and backgrounds

Qualifications

Must Haves

• Fluency in English and Spanish
• Located in the United States, Mexico, and Brazil
• Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance
• Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes
• A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs
• The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment
• Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model
• A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples

Nice to Haves

• Trilingual candidates who speak English, Spanish, and Brazilian Portugese is a strong plus
• We welcome transferable experience from related roles and backgrounds

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Home office support