Site Reliability Engineer, Intermediate to Senior Staff — Infrastructure Platforms

Summary

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and operational efficiency. The Site Reliability Engineer will ensure the reliability and efficiency of user-facing services and production systems while building automation and troubleshooting production systems.

Responsibilities

• Keep user-facing services and production systems reliable, scalable, and efficient
• Build automation and tooling that reduces toil and replaces manual work with repeatable, infrastructure-as-code-driven workflows
• Operate and troubleshoot production systems on Kubernetes, including deployments, rollouts, and scaling
• Write and maintain infrastructure as code, and ship changes safely through CI/CD and GitOps
• Participate in on-call, triage alerts, follow and improve runbooks, and escalate appropriately
• Contribute to the observability stack, using metrics, logs, and SLOs to detect symptoms early rather than just outages
• Take part in incident response and post-incident reviews, turning learnings into changes in automation and process
• Document runbooks, architecture decisions, and reviews so your findings become repeatable practices

Skills

• Experience keeping production systems reliable, combining an operations mindset with real software engineering practice
• Experience building net-new infrastructure tooling and automation, not just configuring existing tools. For example, Terraform modules, Kubernetes operators or controllers, or production automation and services written from scratch
• The ability to read, debug, and reason about code. Most of our teams work in Go; some work in Ruby. You can discuss a piece of code's behavior, performance, and failure modes
• Experience with infrastructure as code, and with Kubernetes and its ecosystem, at a depth appropriate to your level
• Hands-on experience with at least one major cloud provider (GCP or AWS)
• Familiarity with observability practices, including metrics, logging, alerting, and SLOs or SLIs, and using data to inform operational decisions
• Comfort participating in on-call and incident response, with a structured approach to troubleshooting under pressure
• Strong written communication and the ability to operate as a manager-of-one in an async, distributed environment
• A track record of using automation, and increasingly AI, to reduce toil and improve how you and your team work
• Alignment with GitLab's values and a commitment to working in accordance with them

Qualifications

Must Haves

• Experience keeping production systems reliable, combining an operations mindset with real software engineering practice
• Experience building net-new infrastructure tooling and automation, not just configuring existing tools. For example, Terraform modules, Kubernetes operators or controllers, or production automation and services written from scratch
• The ability to read, debug, and reason about code. Most of our teams work in Go; some work in Ruby. You can discuss a piece of code's behavior, performance, and failure modes
• Experience with infrastructure as code, and with Kubernetes and its ecosystem, at a depth appropriate to your level
• Hands-on experience with at least one major cloud provider (GCP or AWS)
• Familiarity with observability practices, including metrics, logging, alerting, and SLOs or SLIs, and using data to inform operational decisions
• Comfort participating in on-call and incident response, with a structured approach to troubleshooting under pressure
• Strong written communication and the ability to operate as a manager-of-one in an async, distributed environment
• A track record of using automation, and increasingly AI, to reduce toil and improve how you and your team work
• Alignment with GitLab's values and a commitment to working in accordance with them

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave