Program Manager - Chicago

Summary

Goodera is an employee engagement platform focused on corporate volunteering and purpose-driven workplace experiences. The Program Manager will coordinate event operations across logistics, customer success, and experience teams, maintaining accurate data, preparing event briefs, quality-checking materials, and resolving last-mile execution issues for enterprise clients.

Responsibilities

• Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers
• Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric)
• Maintain client context information and relay event-related details to the Experience team for smooth planning and execution
• Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials
• Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events
• Review and quality-check final event materials such as presentations and “Know Before You Go” (KBYG) documents to ensure excellence
• Act as the liaison between Logistics, Customer Success Managers, and Experience teams—resolving last-mile issues related to shipments, collaterals, or other event requirements

Skills

• A relevant Bachelorʼs or Masterʼs degree
• Up to 4 years of full-time work experience
• Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce
• Highly organized with strong attention to detail and a knack for problem-solving
• Excellent communicator who can coordinate effectively across multiple teams and stakeholders
• Comfortable working with data and internal tools to maintain accuracy and efficiency
• Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward

Qualifications

Must Haves

• A relevant Bachelorʼs or Masterʼs degree
• Up to 4 years of full-time work experience
• Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce
• Highly organized with strong attention to detail and a knack for problem-solving
• Excellent communicator who can coordinate effectively across multiple teams and stakeholders
• Comfortable working with data and internal tools to maintain accuracy and efficiency
• Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward