Customer Success Manager

Summary

GoodTime is a provider of complex interview scheduling automation for enterprise talent teams. The Customer Success Manager will partner with Small Business and Mid-Market customers to support recruiting operations, drive product adoption and retention, analyze usage data, develop success strategies, and collaborate cross-functionally to improve the customer experience.

Responsibilities

• Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
• Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
• Proactively build customer strategies and success playbooks and monitor results
• Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
• Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions
• Work cross-functionally to deliver an incredible customer experience

Skills

• * 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
• * 3+ years of experience conducting QBRs
• * Superior communication, presentation, and interpersonal skills
• * Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• * Someone who finds solutions to problems without being given all the answers
• * Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
• * Bachelor's degree or equivalent experience
• * Recruiting, ATS and/or HR Technology is highly preferred

Qualifications

Must Haves

• * 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
• * 3+ years of experience conducting QBRs
• * Superior communication, presentation, and interpersonal skills
• * Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• * Someone who finds solutions to problems without being given all the answers
• * Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
• * Bachelor's degree or equivalent experience

Nice to Haves

• * Recruiting, ATS and/or HR Technology is highly preferred

Benefits

• Remote first culture
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Flexible time off
• 8 week Parental Leave (including adoption placement)
• $500 home office reimbursement
• Up to $500 towards self-selected learning and development
• Pre-IPO Stock Options