ServiceNow Business Analyst

Summary

Guidehouse is an equal opportunity employer providing technology consulting and digital services. The ServiceNow Business Analyst will support ServiceNow workstreams by translating client and user requirements into functional and technical solutions, collaborating with development teams, and supporting process design, testing, training, and documentation.

Responsibilities

• Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translating complex business requirements into technical designs and solutions using ServiceNow
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
• Staying current with ServiceNow products, features, and industry trends to drive innovation
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations
• Building functional work products such as, but not limited to, process maps, design documents, and communications
• Supporting functional product testing and training activities
• Creating technical and functional documentation for ServiceNow solutions

Skills

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• A Minimum of TWO (2) years of professional experience
• Bachelor's Degree or equivalent experience required
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Experience working in an Agile environment
• Agile, SCRUM, or SAFe certifications
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

Qualifications

Must Haves

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• A Minimum of TWO (2) years of professional experience
• Bachelor's Degree or equivalent experience required
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Experience working in an Agile environment

Nice to Haves

• Agile, SCRUM, or SAFe certifications
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus