Senior Associate, Product Strategy & Operations

Summary

Habitat Health provides comprehensive, coordinated medical and social care for older adults through the Program of All-Inclusive Care for the Elderly (PACE). The Senior Associate, Product Strategy & Operations will help transform ambiguous operational challenges into scalable systems by mapping processes, deploying automation and AI, building reporting tools, and driving adoption across clinical, operational, enrollment, and enterprise teams.

Responsibilities

• Jump into whatever the product team needs most — research, analysis, process mapping, AI deployment, docs, coordination, a quick prototype — and bring structure to fast-moving, multi-stakeholder work
• Break big fuzzy asks from stakeholders into clear, actionable plans, and keep the relevant people aligned as things move
• Hunt down manual, repetitive, or error-prone processes and eliminate them — with off-the-shelf tools, no-code builders, light scripting, AI, or a clean spec handed to engineering
• Use AI productivity tools (Claude, ChatGPT, and the like) as a daily default to accelerate drafting, analysis, and operational workflows
• Work with the Product, Technical, and functional leads to build systems and reporting — templates, dashboards, checklists, simple integrations — that makes good work repeatable
• Travel to Habitat centers to see how the work really happens, build trust with front-line teams, and become the face of the tools and workflows we roll out
• Support adoption end to end: onboarding, training, follow-through, and iteration until something is actually used, not just launched
• Chase measurable outcomes — adoption, throughput, cycle time, quality, administrative burden — and let the data drive what you do next

Skills

• We're optimizing for raw ability and drive over years of experience. If you can point to times you figured hard things out and got them done — in a job, a startup, a research project, a side project, or school — we want to hear from you
• Smart, and a fast learner who gets up to speed on unfamiliar domains, tools, and systems quickly
• A genuine love of efficiency and automation — you instinctively look for the repetitive task and the tool that could kill it
• High ownership and strong bias toward action: as ready to write the training doc and sit with a front-line user as to design the process
• Comfortable with ambiguity and an early-stage environment where the playbook doesn't exist yet — you'll help write it, improvise, and adjust as things change
• Analytical instincts: you can define what “better” means, pull and read the data, and use it to prioritize
• Strong written and verbal communication — able to summarize the takeaway for a leader and get into the tactical weeds with an execution team
• Hands-on with everyday tools (spreadsheets, docs, dashboards) and eager to pick up whatever the job needs; light scripting, SQL, or no-code experience is a plus, not a requirement
• Willingness to work in a hybrid environment with travel to Habitat Health centers as needed
• Exposure to healthcare, value-based care, provider or payer operations, Medicare, Medicaid, PACE, or complex care delivery — or genuine curiosity about it
• Experience driving adoption of new tools or workflows across distributed, front-line teams
• Familiarity with Salesforce, Epic, or healthcare data (EHR, referral, or enrollment data)
• A track record of teaching yourself the tool you needed to get something done

Qualifications

Must Haves

• We're optimizing for raw ability and drive over years of experience. If you can point to times you figured hard things out and got them done — in a job, a startup, a research project, a side project, or school — we want to hear from you
• Smart, and a fast learner who gets up to speed on unfamiliar domains, tools, and systems quickly
• A genuine love of efficiency and automation — you instinctively look for the repetitive task and the tool that could kill it
• High ownership and strong bias toward action: as ready to write the training doc and sit with a front-line user as to design the process
• Comfortable with ambiguity and an early-stage environment where the playbook doesn't exist yet — you'll help write it, improvise, and adjust as things change
• Analytical instincts: you can define what “better” means, pull and read the data, and use it to prioritize
• Strong written and verbal communication — able to summarize the takeaway for a leader and get into the tactical weeds with an execution team
• Hands-on with everyday tools (spreadsheets, docs, dashboards) and eager to pick up whatever the job needs; light scripting, SQL, or no-code experience is a plus, not a requirement
• Willingness to work in a hybrid environment with travel to Habitat Health centers as needed

Nice to Haves

• Exposure to healthcare, value-based care, provider or payer operations, Medicare, Medicaid, PACE, or complex care delivery — or genuine curiosity about it
• Experience driving adoption of new tools or workflows across distributed, front-line teams
• Familiarity with Salesforce, Epic, or healthcare data (EHR, referral, or enrollment data)
• A track record of teaching yourself the tool you needed to get something done

Benefits

• Target annual bonus of 10% of the base salary
• May be eligible for additional incentive compensation, as applicable
• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401(k) savings plan that includes a match
• Paid time off
• Company paid holidays
• Hybrid work environment