P4 Rx Intern ($26/ hr)

Summary

Hannaford Supermarkets is a local market with a rich history in fresh produce. They are seeking a Pharmacy Intern to support pharmacy staff, assist with prescription processing, and maintain customer service standards in a pharmacy setting.

Responsibilities

• Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes
• Actively assist the pharmacist, under their direct supervision, with the filling of new, refill and transfer prescriptions in accordance with current laws, ethical standards, and company policies
• Maintain confidentiality of customer and company information
• Thoroughly understand and operate the pharmacy register, computer software and voice messaging system
• Maintain an atmosphere of enthusiastic customer focus both in person and on the telephone
• Assist in maintenance of third-party prescription information and resolution of rejected claims
• Initiate prescription renewal requests to prescribers via telephone call or fax where applicable by law
• Understand and participate in pharmacy inventory control procedures, including special requirements for controlled substances
• Receive and obtain information needed on written prescriptions or telephoned refill requests from customers where applicable by law
• Complete customer purchases in accordance with established store procedures, including verifying customer's name, date of birth, address and expected quantity of prescriptions at time of pickup
• Relay specific communications between the customer, fellow technicians, and pharmacists to maintain solid communication within the department
• Successfully apply training to everyday pharmacy practice
• Must be able to meet physical requirements of the position, with or without reasonable accommodations
• Serve as role model for customer service and company standard practices
• Greet all customers and provide them with prompt and courteous service and assistance
• Help pharmacists prepare prescriptions with accurate data entry, retrieving counting or pouring medications and labeling products
• Ensure customers receive all their prescriptions in a timely manner
• Maintain pharmacy records as required in accordance with Standard Practice and by law
• Help customers find over the counter items
• Follow and adhere to attendance and paid time off policies
• Understand and adhere to state specific and federal laws and regulations
• Assist pharmacist in maintaining pharmacy inventory, including ordering and retuning product, stocking shelves, and proper separation and return of outdated product
• Share in responsibility for department maintenance and cleanliness by maintaining the quality of department's appearance and presentation
• Maintain and assist with ordering pharmacy department supplies (e.g., bottles, bags, labels, staples, etc.)
• Observe, adhere, and understand all company policies and Company Standard Practices
• Always maintain a neat, well-groomed personal appearance and comply with company personal appearance and pharmacy dress code policies
• Support company safety standards. Communicate any need for equipment repairs, or maintenance work needed. Keep work area free of debris and safety hazards
• Treat all co-workers with fairness, dignity, and respect
• Foster a positive and enthusiastic environment to retain associates and customers
• Perform all other duties as assigned

Skills

• State-Specific Pharmacy Intern License
• Successful completion of criminal background check and drug testing as required
• Obtain and maintain current state license as required
• Excellent communication and customer service skills
• Strong keyboard skills and a demonstrated ability to learn new software applications
• Effective time management skills and sense of urgency
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective interpersonal skills and a desire to work in a team environment
• Excellent problem-solving skills and attention to detail
• Ability to multi-task in a stressful environment
• Open schedule availability, including nights, weekends, and holidays
• Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus
• High levels of integrity, professionalism, and confidentiality
• Promote and participate in initiatives to grow the pharmacy business as required

Qualifications

Must Haves

• State-Specific Pharmacy Intern License
• Successful completion of criminal background check and drug testing as required
• Obtain and maintain current state license as required
• Excellent communication and customer service skills
• Strong keyboard skills and a demonstrated ability to learn new software applications
• Effective time management skills and sense of urgency
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective interpersonal skills and a desire to work in a team environment
• Excellent problem-solving skills and attention to detail
• Ability to multi-task in a stressful environment
• Open schedule availability, including nights, weekends, and holidays
• Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus
• High levels of integrity, professionalism, and confidentiality
• Promote and participate in initiatives to grow the pharmacy business as required