Enterprise Process Improvement Analyst - Remote

Summary

Harbor Freight Tools is a national tool retailer seeking an Enterprise Process Improvement Analyst to support process improvement initiatives across business and operational functions. The role assists with requirements gathering, process documentation, project coordination, reporting, training, communications, testing, rollout, adoption, and AI, automation, and digital transformation efforts.

Responsibilities

• Support process improvement initiatives and business projects by assisting with documentation, coordination, communication, and implementation activities
• Gather, organize, and document business requirements, process information, decisions, action items, and supporting materials
• Create and maintain process documentation, workflows, standard operating procedures (SOPs), templates, training materials, and knowledge resources
• Prepare meeting agendas, presentation materials, meeting notes, status updates, and action item trackers to support project and process improvement efforts
• Coordinate activities across Business, Project Management, Enterprise Process Improvement, and Enterprise Business Systems teams to support project and implementation needs
• Support testing, training, communication, rollout, and adoption activities for new processes, tools, reports, and ways of working
• Help prepare reports, dashboards, presentations, and other materials that provide visibility into project progress, priorities, and business results
• Maintain documentation standards, templates, playbooks, SharePoint content, knowledge libraries, and other reusable team resources
• Support AI, automation, reporting, and digital transformation initiatives through research, documentation, testing, training, and adoption activities
• Assist with the development and maintenance of AI-enabled resources, prompts, reporting tools, templates, and team best practices
• Support Project Managers, Operations, and Business Systems teams with implementation activities, process rollouts, and ongoing business improvement efforts
• Track action items, risks, issues, dependencies, and follow-up activities to help ensure work progresses as planned
• Maintain accurate project, process, and operational information while providing timely updates and communicating status, questions, and follow-up needs
• Seek clarification when information is incomplete or changing and collaborate effectively with team members and stakeholders to support successful outcomes
• Continuously develop process improvement, business analysis, communication, project coordination, and AI-related skills through training and hands-on experience

Skills

• * 2+ years of experience in Product Development, Process Improvement, Operations, Merchandising, Project Management, or a related field
• * Strong organizational, documentation, and follow-up skills with excellent attention to detail and the ability to manage multiple assignments, meetings, deadlines, and action items
• * Ability to gather information, document requirements, maintain records, and keep project and process information organized and up to date
• * Experience creating process documentation, workflows, SOPs, training materials, meeting notes, action item trackers, and communication materials
• * Strong written and verbal communication skills with the ability to clearly summarize information for different audiences
• * Proficiency with Microsoft Excel, PowerPoint, Word, Teams, SharePoint, Tableau, and process documentation tools such as Visio or Miro
• * Experience using project management and work management platforms (e.g., Workfront, Microsoft Project, Smartsheet, Jira, or similar tools) to support project plans, templates, workflows, task dependencies, reporting, and execution activities
• * Experience using AI-enabled tools (e.g., Microsoft Copilot, ChatGPT, Claude, or similar tools) to support research, documentation, communication, and productivity
• * Ability to support reporting, presentations, status updates, and other business communications
• * Collaborative and adaptable, with the ability to work effectively across teams and respond to changing priorities
• * Stand, walk, sit for extended periods of time
• * Speak and listen to others in person and over the phone and video conferencing
• * Use keyboard and read from computer screen and reports
• * The ability to lift up to 15 lbs
• * Bachelor's degree, preferably

Qualifications

Must Haves

• * 2+ years of experience in Product Development, Process Improvement, Operations, Merchandising, Project Management, or a related field
• * Strong organizational, documentation, and follow-up skills with excellent attention to detail and the ability to manage multiple assignments, meetings, deadlines, and action items
• * Ability to gather information, document requirements, maintain records, and keep project and process information organized and up to date
• * Experience creating process documentation, workflows, SOPs, training materials, meeting notes, action item trackers, and communication materials
• * Strong written and verbal communication skills with the ability to clearly summarize information for different audiences
• * Proficiency with Microsoft Excel, PowerPoint, Word, Teams, SharePoint, Tableau, and process documentation tools such as Visio or Miro
• * Experience using project management and work management platforms (e.g., Workfront, Microsoft Project, Smartsheet, Jira, or similar tools) to support project plans, templates, workflows, task dependencies, reporting, and execution activities
• * Experience using AI-enabled tools (e.g., Microsoft Copilot, ChatGPT, Claude, or similar tools) to support research, documentation, communication, and productivity
• * Ability to support reporting, presentations, status updates, and other business communications
• * Collaborative and adaptable, with the ability to work effectively across teams and respond to changing priorities
• * Stand, walk, sit for extended periods of time
• * Speak and listen to others in person and over the phone and video conferencing
• * Use keyboard and read from computer screen and reports
• * The ability to lift up to 15 lbs

Nice to Haves

• * Bachelor's degree, preferably

Benefits

• Annual discretionary bonus eligibility
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Eligible Associates are able to enroll in the company’s 401k plan
• Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
• Paid sick time up to 80 hours per year unless otherwise required by law
• Remote work arrangement