Project Manager

Summary

Harris Computer provides mission-critical software solutions, and it is seeking a Project Manager to lead higher education SIS implementations. The role manages deployments from discovery through go-live, supports change management and compliance, defines integrations, delivers training, builds client relationships, and contributes to account growth and product improvements.

Responsibilities

• Lead end-to-end SIS platform deployments from kickoff through go-live, including discovery workshops with key campus stakeholders to map institutional requirements and legacy workflows
• Maintain project timelines, track milestones, mitigate risks, and communicate status updates to internal teams and client steering committees
• Support institutions through change management as they transition to a modern SaaS environment, advocating for out-of-the-box functionality over heavy customization
• Conduct post-implementation reviews to capture lessons learned, identify optimization opportunities, and contribute to continuous improvement of internal methodologies and playbooks
• Serve as a subject matter expert in higher education operations, including admissions, registration, grading, degree auditing, and financial aid, consulting with staff to redesign legacy processes around platform best practices
• Ensure system configurations support compliance with federal and regional regulations (e.g., FERPA, Title IV) and champion responsible data governance practices throughout the implementation lifecycle
• Configure predictive analytics models and early-warning systems to help advisors identify at-risk students, ensuring AI-assisted tools are used transparently, equitably, and free from bias
• Leverage AI-driven data mapping, cleansing, and automation tools across the project lifecycle to improve the efficiency and accuracy of data migration and client outcomes
• Define integration requirements between the SIS and critical campus infrastructure such as LMS (e.g., Canvas, Blackboard), CRM, and ERP/financial systems
• Translate complex academic policies (e.g., non-standard calendars, unique credit hour calculations) into actionable technical configurations
• Develop and deliver targeted training sessions for campus staff, ensuring confidence and self-sufficiency in the new system before go-live
• Build strong consultative relationships with university leadership, serving as their strategic partner and primary advocate while proactively identifying opportunities to expand platform adoption through additional modules and professional services
• Partner with Sales and Account Management to develop account growth strategies, contribute to proposals, and support renewal conversations
• Act as the voice of the customer by synthesizing feedback and implementation pain points to drive product roadmap improvements

Skills

• Experience in professional services, implementation, or project management within higher education technology or SIS platforms
• Proven ability to develop and deliver effective training programs for diverse stakeholder groups
• Strong customer problem-solving skills with a track record of managing escalations and driving creative solutions
• Hands-on experience leveraging AI tools to improve processes such as data migration, workflow automation, or analytics
• Solid understanding of higher education operations and regulatory requirements such as FERPA, Title IV, and data governance principles
• Demonstrated ability to identify and close upsell or cross-sell opportunities within an existing client base, with comfort in consultative selling and contributing to proposals
• Excellent communication and presentation skills across all levels of institutional stakeholders
• Travel within the US is required from time to time for on-site client training and implementation support
• PMP, CAPM, or equivalent project management certification
• Direct experience implementing SIS platforms (e.g., Ellucian, Jenzabar, or similar)
• Experience with AI-driven data migration or analytics tools in an enterprise environment
• Background in change management methodologies or data governance policy development
• Proven track record of meeting or exceeding install-base revenue targets in a professional services environment

Qualifications

Must Haves

• Experience in professional services, implementation, or project management within higher education technology or SIS platforms
• Proven ability to develop and deliver effective training programs for diverse stakeholder groups
• Strong customer problem-solving skills with a track record of managing escalations and driving creative solutions
• Hands-on experience leveraging AI tools to improve processes such as data migration, workflow automation, or analytics
• Solid understanding of higher education operations and regulatory requirements such as FERPA, Title IV, and data governance principles
• Demonstrated ability to identify and close upsell or cross-sell opportunities within an existing client base, with comfort in consultative selling and contributing to proposals
• Excellent communication and presentation skills across all levels of institutional stakeholders
• Travel within the US is required from time to time for on-site client training and implementation support

Nice to Haves

• PMP, CAPM, or equivalent project management certification
• Direct experience implementing SIS platforms (e.g., Ellucian, Jenzabar, or similar)
• Experience with AI-driven data migration or analytics tools in an enterprise environment
• Background in change management methodologies or data governance policy development
• Proven track record of meeting or exceeding install-base revenue targets in a professional services environment

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive medical, dental, and vision benefits starting from your first day
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work