Quality Assurance Analyst

Summary

Harris Computer is seeking a Quality Assurance Analyst to join their Mobile Team. The role involves creating and executing test plans, documenting software defects, and communicating release changes to stakeholders while contributing to continuous improvement of QA processes.

Responsibilities

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing
• Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders
• Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders
• Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices

Skills

• Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail
• Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation
• Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members
• Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems
• Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations
• Ability to manage priorities, meet deadlines, and work independently in a remote team environment
• Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field
• Working knowledge of SQL, relational databases, and database concepts
• Experience with client/server, web, and mobile applications, including iOS and Android platforms
• Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software
• Experience working in an Agile software development environment
• Experience using issue tracking, test management, or work management tools such as Jira
• Experience with source control concepts or tools
• Experience with API testing, integration testing, data validation, or test automation is a plus
• Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful

Qualifications

Must Haves

• Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail
• Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation
• Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members
• Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems
• Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations
• Ability to manage priorities, meet deadlines, and work independently in a remote team environment

Nice to Haves

• Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field
• Working knowledge of SQL, relational databases, and database concepts
• Experience with client/server, web, and mobile applications, including iOS and Android platforms
• Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software
• Experience working in an Agile software development environment
• Experience using issue tracking, test management, or work management tools such as Jira
• Experience with source control concepts or tools
• Experience with API testing, integration testing, data validation, or test automation is a plus
• Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful