Employee Benefits Account Manager

Summary

Higginbotham is an independent insurance and financial services firm seeking an Employee Benefits Account Manager. The role services new and existing client accounts, coordinates workflows and renewals, supports benefit enrollments, and resolves client issues involving claims and eligibility.

Responsibilities

• Service assigned client base to establish rapport for in-depth client relationship
• Coordinate workflow with assigned client service representative for clients and carriers
• Coordinate bid process for existing clients for supplemental and group health products
• Meet with clients for renewal process and make recommendations in the client's best interest
• Act as a liaison between the client and third-party vendors of clients
• Coordinate management of client accounts with HPS account team
• Prepare group meeting and enrollment materials for clients
• Plan, coordinate and conduct group meetings and employee enrollments
• Effect changes in benefit plans as needed by client
• Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees
• Maintain quick communication with client via email/Internet/voice
• Maintain awareness of new developments, changes with various carriers and new federal/state laws
• Perform other duties as needed or required

Skills

• This position is a remote position in Houston, TX
• Remote position that requires occasional travel to Richardson, TX
• Experience: 3-5 years of Life & Health, customer service experience required
• General Lines - Life, Accident, Health and HMO
• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Qualifications

Must Haves

• This position is a remote position in Houston, TX
• Remote position that requires occasional travel to Richardson, TX
• Experience: 3-5 years of Life & Health, customer service experience required
• General Lines - Life, Accident, Health and HMO
• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Benefits

• Remote position in Houston, TX
• Generous employee benefits package which includes a robust wellness program
• Employee Ownership Opportunities
• Career progression opportunity - the potential for growth within the company
• Medical, dental, vision, and prescription drug coverage
• 401K
• Equity incentive plan
• Multiple supplemental benefits for physical, emotional, and financial wellbeing
• Employee Wellness Program
• Company paid holidays, plus PTO