Product Manager – Customer Segmentation

Summary

Highmark Health is seeking a Product Manager to lead customer segmentation and related enterprise personalization capabilities. The role will define product strategy and vision, manage roadmaps and backlogs, align stakeholders, and partner with product, delivery, business, analytics, data, and technology teams to drive adoption and measurable business outcomes.

Responsibilities

• Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels
• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities
• Represent the product in all governance meetings
• Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels
• Serve as accountable owner for the sets of products/tools within the designated portfolio
• Identify and drives both cross-product and cross-customer value and shared learnings
• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog
• Other duties as assigned

Skills

• This role requires demonstrated experience developing product strategies and operating models for enterprise personalization, customer understanding, or related capabilities that enable data-driven decision making, targeted engagement, and improved customer experiences
• The successful candidate will have experience developing and maintaining product roadmaps, prioritizing product investments, and partnering across business, analytics, data, and technology teams to drive adoption, business value, and enterprise alignment
• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 3 years of Product experience
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience
• Business Acumen for P&Ls
• Communication
• Conflict Management
• 0% - 25%
• Physical work site required  Yes
• Lifting: up to 10 pounds Constantly
• Lifting: 10 to 25 pounds Rarely
• Lifting: 25 to 50 pounds Never
• 1 year with the Agile process
• Experience designing and operationalizing customer segmentation capabilities

Qualifications

Must Haves

• This role requires demonstrated experience developing product strategies and operating models for enterprise personalization, customer understanding, or related capabilities that enable data-driven decision making, targeted engagement, and improved customer experiences
• The successful candidate will have experience developing and maintaining product roadmaps, prioritizing product investments, and partnering across business, analytics, data, and technology teams to drive adoption, business value, and enterprise alignment
• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 3 years of Product experience
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience
• Business Acumen for P&Ls
• Communication
• Conflict Management
• 0% - 25%
• Physical work site required  Yes
• Lifting: up to 10 pounds Constantly
• Lifting: 10 to 25 pounds Rarely
• Lifting: 25 to 50 pounds Never

Nice to Haves

• 1 year with the Agile process
• Experience designing and operationalizing customer segmentation capabilities

Benefits

• This is a hybrid model if you live within a 50 mile radius of one of our hub offices