H
Hudson Automotive Group
Posted 63 days agoVerified live 15h ago
Telecom Analyst
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Telecommunication systems managementVoIP platformsISP performance metricsTelecom infrastructureCall analytics toolsCiscoAvayaRingCentralMicrosoft Teams VoiceSIPPBXCloud telephony systemsAI-based call managementIVR systemsAutomation platforms for customer interactionVendor managementNetworking fundamentals
Job description
Summary
Hudson Automotive Group is searching for a highly qualified Telecom Analyst to oversee and optimize the organization’s telecommunication systems, including traditional and AI-based platforms. The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests.
Responsibilities
- Oversee and optimize the organization’s telecommunication systems, including traditional and AI-based platforms
- Ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform
- Optimize ISP performance and support general telephony requests
- Lead and coordinate phone system upgrades and migrations to a unified, consolidated platform
- Oversee configuration, routing, and provisioning of telephony systems including faxing and paging technologies
Skills
- Bachelor's degree in information technology, Telecommunications, or related field (or equivalent experience)
- 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies
- Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure
- Proficiency in call analytics tools and reporting systems
- Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform
- Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies
- Must be self-motivated, extremely organized, task and detail-oriented
- Excellent communication, troubleshooting, and vendor management skills
- Must be flexible in a fast-paced, ever-changing environment
- Experience with AI-based call management or IVR systems preferred
- Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice
- Experience with automation or AI platforms for customer interaction
Qualifications
Must Haves
- Bachelor's degree in information technology, Telecommunications, or related field (or equivalent experience)
- 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies
- Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure
- Proficiency in call analytics tools and reporting systems
- Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform
- Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies
- Must be self-motivated, extremely organized, task and detail-oriented
- Excellent communication, troubleshooting, and vendor management skills
- Must be flexible in a fast-paced, ever-changing environment
Nice to Haves
- Experience with AI-based call management or IVR systems preferred
- Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice
- Experience with automation or AI platforms for customer interaction
Benefits
- Fully Remote position (MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY)
- Medical, Dental, Vision, and Life Insurance
- 401k
- Paid Vacation/Holidays
- Continuous Professional Development through Hudson Academy
- Employee discounts on products & services
