Hyro
Posted 145 days agoVerified live 2d ago
Technical Support Engineer (NYC)
Brief overview
NY, New York, USIn-person
$80k–$100k/yrStated range
2+ yrsMinimum
2 H-1B approvalsDept. of Labor
Technical troubleshootingProgrammingJavaScriptHTMLCSSQuery languagesBI toolsJiraNotionWorkflow management softwareCritical thinkingClient-centric approachFast learningAdaptabilityClear communicationProblem solving
About the company
Hyrohyro.ai
Hyro is a plug-and-play conversational AI platform that enables enterprises to add voice and text capabilities to their digital channels.
Visa sponsorship history
1 year sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.2H-1B approved
100%approval rate
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20252
Job description
Summary
Hyro is a leader in Responsible AI Agents for Healthcare, enabling health systems to automate workflows and conversations. They are seeking a Technical Support Engineer to join their Delivery team in NYC, responsible for maintaining customer satisfaction and troubleshooting complex integrations post-launch.
Responsibilities
- Resolve technical support requests across multiple channels while guiding clients on platform best practices
- Serve as a technical SME, focusing on swift issue resolution and proactive performance monitoring
- Partner with R&D, Product, and Delivery teams to escalate issues and drive meaningful platform improvements
- Develop deep technical expertise and become a go-to authority as our product evolves
- Build internal tools and documentation to help the team debug complex metrics and visibility gaps
- Lead high-stakes technical calls and craft innovative solutions for critical customer challenges
- Manage and prioritize support tickets to ensure quick resolution and clear client communication
- Collect customer feedback to provide the product team with insights for continuous improvement
Skills
- 2+ years of technical support experience, preferably within a SaaS environment
- Strong background in technical troubleshooting and/or programming
- Proficiency in web technologies, including JavaScript, HTML, and CSS
- Familiarity with query languages or BI tools for data extraction
- Experience using Jira, Notion, or similar workflow management software
- A detail-oriented critical thinker with a client-centric approach
- A fast learner capable of adapting to new technologies and evolving priorities
- Clear communication skills for both technical and non-technical stakeholders
- Proven ability to turn difficult customer challenges into opportunities
- Computer Science or Engineering majors
- Software engineering experience
- Experience in healthcare technology and/or AI platforms
Qualifications
Must Haves
- 2+ years of technical support experience, preferably within a SaaS environment
- Strong background in technical troubleshooting and/or programming
- Proficiency in web technologies, including JavaScript, HTML, and CSS
- Familiarity with query languages or BI tools for data extraction
- Experience using Jira, Notion, or similar workflow management software
- A detail-oriented critical thinker with a client-centric approach
- A fast learner capable of adapting to new technologies and evolving priorities
- Clear communication skills for both technical and non-technical stakeholders
- Proven ability to turn difficult customer challenges into opportunities
Nice to Haves
- Computer Science or Engineering majors
- Software engineering experience
- Experience in healthcare technology and/or AI platforms
Benefits
- Full-time
- Hybrid
- Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location.
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